Associate Client Success Manager

Wonder Group • Chicago, IL

6d • Hybrid

About The Position

The Client Success Associate is responsible for all aspects of the post-sales relationships and achieving goals with our campuses. We’re looking for people who love growing businesses by solving complex operational and business problems. You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining programs, driving engagement with students, and managing senior relationships with university and food­service operators.

Requirements

• Bachelor’s Degree preferred or high school diploma/GED
• 2-3 years experience in account management
• Highly organized across multiple projects and able to hold customers accountable to deadlines
• Track record of building strong cross-functional relationships
• Strong interpersonal communication skills, both verbal and written
• Highly data-focused, with strong proficiency in Excel
• Resourceful, creative, and able to find innovative ways to achieve results
• Exceptionally detail-oriented and can multi-task
• Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)
• Willingness to travel up to 25%

Nice To Haves

• Marketing and/or Communications experience is a plus

Responsibilities

• Own the entire post-sales relationship with Grubhub Campus signed accounts
• Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
• Project manage the operational set-up and deployment of each campus launch
• Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
• Provide exceptional client service, proactively problem solve to identify and resolve any account issues
• Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
• Closely monitor, measure, and report on key performance metrics in each market
• Use data to determine priorities for campus specific initiatives
• Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus

Benefits

• Competitive compensation package with equity
• 401(k)
• Choice of medical, dental, and vision plans
• Company paid short and long term disability coverage
• Paid time off including flexible time off for exempt employees
• Paid vacation for non-exempt employees
• Paid sick leave in compliance with applicable law
• Paid parental leave
• Discounted meals and exclusive perks across the Wonder family of brands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED