Associates Client Services Representative

Thomson Reuters•Eagan, MN

2d•$39,900 - $74,100•Onsite

About The Position

This entry-level role provides essential administrative and operational support to the Customer Service team within Print Operations. The Associate Client Services Representative helps maintain accurate order information, supports invoicing and revenue-related activities, manages files and documentation, tracks key ship dates, and assists with shipping documentation. The role involves working closely with Client Service Representatives, Production Account Coordinators, Revenue, Shipping, and other internal teams to ensure customer requests, production updates, and order documentation are processed accurately and efficiently.

Requirements

Strong attention to detail and commitment to entering, reviewing, and maintaining accurate information.
Good verbal and written communication skills, with the ability to ask clear questions, provide updates, and communicate professionally with internal team members.
Strong organizational and time management skills, with the ability to manage multiple tasks, follow up on details, and meet deadlines.
Ability to follow established processes, work instructions, checklists, and documentation standards.
Comfort working with spreadsheets, shared files, email, business systems, and digital documentation tools.
Basic analytical and problem-solving skills, including the ability to identify missing information, inconsistencies, or potential issues and escalate appropriately.
Ability to collaborate effectively with Client Service, Revenue, Shipping, Production, Scheduling, and other internal teams.
Willingness to learn print operations, order management, invoicing support, shipping documentation, file management, and customer service processes.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
Ability to work in a fast-paced operational environment while maintaining accuracy and professionalism.
A proactive, dependable, and team-oriented mindset.
Commitment to upholding company policies, client service standards, quality expectations, confidentiality requirements, and data accuracy standards.

Responsibilities

Support the Customer Service team with administrative and operational tasks related to customer orders, print jobs, revenue activities, and production workflows.
Assist with Revenue in the App activities by entering, updating, reviewing, and maintaining accurate order, revenue, or billing-related information within applicable systems.
Support invoicing processes by helping verify order details, job information, pricing support documentation, shipping information, and other required data needed for accurate and timely invoicing.
Help manage samples and surge table activities by tracking sample requests, updating applicable logs or tables, communicating status updates, and ensuring information is organized and available to the appropriate team members.
Maintain accurate file management and Insite management processes, including uploading, organizing, naming, updating, and retrieving customer files, production files, proofs, specifications, documentation, and related job materials.
Review and update ship dates by using the Must Ship Date list provided by internal partners and entering or updating those dates for Customer Service Representatives in applicable systems or tracking tools.
Assist with OSI shipping documentation by preparing, organizing, reviewing, and routing shipping documents to support accurate and timely order fulfillment.
Maintain accurate records of job details, documentation updates, ship dates, invoice support information, customer files, and internal communications within SAP, Insite, shared files, spreadsheets, or other business systems.
Partner with Client Service Representatives, Production Account Coordinators, Revenue, Shipping, Scheduling, and Production teams to help ensure information is complete, accurate, and available when needed.
Monitor assigned task lists, shared inboxes, tables, reports, or queues to help ensure work is completed within expected timelines.
Identify missing, incomplete, or unclear information and escalate questions to the appropriate Client Service Representative or internal contact for follow-up.
Provide status updates to internal team members regarding documentation, ship dates, files, invoices, samples, or other assigned support tasks.
Follow established procedures, naming conventions, data entry standards, documentation requirements, and customer service expectations.
Support process consistency by helping keep spreadsheets, logs, customer files, system records, and documentation repositories current and organized.
Contribute to a positive team environment by communicating proactively, asking questions, sharing updates, and supporting team members during peak demand periods.
Assist with additional administrative, operational, customer service, revenue support, or special project work as requested.

Benefits

Flex My Way workplace policies
Career Development and Growth opportunities
Grow My Way programming
Paid leave
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan