Associate Client Service Manager - Commercial Lines
About The Position
At Gallagher, our Cincinnati, Ohio office is looking for an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact. You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.
Requirements
- Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
Responsibilities
- Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage
- Build and maintain strong relationships with clients through timely responses and strong customer service
- Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
