Associate Client Service Manager
About The Position
Gallagher is seeking an Associate Client Service Manager to join its Commercial team. The role focuses on managing client relationships and delivering high-quality service and tailored solutions. The manager guides the renewal process, helps address clients’ risk management needs, supports retention and opportunities for additional services, and ensures compliance with industry standards. The position also involves maintaining accurate client and policy data, using Gallagher technology to improve productivity and service quality, mentoring junior team members, and managing multiple priorities to meet client expectations.
Requirements
- Bachelor’s degree and at least 1 year of client service and/or claims management experience, or a high school diploma/GED and at least 3 years of client service and/or claims management experience.
- Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- Ability and desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- Collaborative mindset and ability to work with teams across Gallagher.
Responsibilities
- Manage the renewal process by compiling information, analyzing client needs, and delivering tailored solutions to ensure proper coverage.
- Build and maintain strong client relationships through timely responses and strong customer service.
- Support the team in addressing client risk management needs through consultative conversations and personalized strategies.
- Conduct regular audits to ensure regulatory compliance and maintain high service standards.
- Maintain accurate, up-to-date client and policy data in Gallagher’s systems and perform audits.
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
- Manage multiple priorities effectively, completing tasks on time and meeting client expectations.
- Help secure existing business and explore opportunities to provide additional services.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- Collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
