Associate Client Relationship Manager

Freeman•Dallas, TX

2d•Hybrid

About The Position

The Associate Client Relationship Manager assists with developing relationships and soliciting business with new and existing accounts. The role supports execution of audio-visual projects by coordinating team efforts to achieve client vision, processing orders, completing billing, and providing excellent customer service to internal and external clients. The position focuses on monitoring, growing, and up-selling new and existing business, as well as assisting with re-signing existing business. It supports the Client Relationships group within the Growth (Sales) team and involves responsibility for a sales volume of $2.5 million or more. The position is eligible for a hybrid schedule, generally requiring work in an office and/or at a show site 2–3 days per week. The ideal candidate will be based in Austin, Chicago, Dallas, Las Vegas, or Orlando, and travel may be required up to 25%.

Requirements

High school diploma or equivalent with relevant work experience required; a bachelor’s degree is preferred.
At least 1 year of experience managing and coordinating projects.
Excellent customer service skills.
Strong communication, interpersonal, and sales skills.
Working knowledge of Microsoft Office Suite and internet applications.
Strong drive for personal growth and commitment to succeed.
Ability to work independently, manage workload and priorities, and operate with minimal supervision.
Demonstrated accuracy and ability to prioritize.
Ability to present information effectively and respond to questions from clients, customers, and the general public.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, and percentages.
Excellent verbal communication skills.
Ability to travel up to 25%.

Nice To Haves

Bachelor’s degree.
On-site event experience.
Experience with Salesforce and Workfront.
Solid understanding of the audio-visual industry.

Responsibilities

Develop client relationships and solicit business from new and existing accounts.
Sell Freeman Audio Visual solutions to a broad range of clients and maintain and grow client relationships.
Determine client requirements and assist with developing and presenting proposals.
Quote prices and credit terms in compliance with company policies and procedures.
Prepare presentation materials, participate in client presentations, and conduct follow-up activities to complete sales.
Stay current on industry technology standards and company product knowledge.
Attend industry events to earn business as requested.
Record activities in Salesforce and collect payment information with proper approval verification.
Receive and process orders in company inventory and invoicing systems.
Assist with operational requests and maintain accurate project information in Workfront and Box.
Develop and manage planning timelines with customers and lead client relationship managers.
Make outbound sales calls, prospect through warm calls and referrals, follow up on leads, and qualify sales opportunities.
Up-sell current customers, assist with re-signing existing business, obtain future event schedules, and pursue long-term agreements.
Respond to customer complaints and handle payment collection as required; resolve problems efficiently to meet customer needs.
Submit itemized expense reports for approval in accordance with company policies.
Entertain clients and prospects as necessary.
Produce and review orders with project managers and branch personnel.
Supervise jobs in progress as required.
Conduct site inspections and be on site for events as needed to ensure customer satisfaction.
Conduct follow-up calls to customers and cross-sell Freeman services.
Perform other duties as assigned.