Associate Client Relationship Manager - Merrill Wealth Management

Bank of America • Philadelphia, PA

6d • Onsite

About The Position

The Associate Client Relationship Manager (ACRM) supports Merrill Wealth Management’s business objectives and contributes to market profitability and revenue growth by ensuring client service expectations are met and exceeded while balancing risk and exposure to the firm. The role proactively manages the client experience across the market and is a training position intended to develop the employee before taking on a full Client Relationship Manager role.

The ACRM reports directly to the Division Client Relationship Manager (DCRM), with dual reporting to the Merrill Wealth Management Market Executive (ME), and serves as a member of the market leadership team. In partnership with the Market Client Relationship Manager, the ACRM helps manage Client Associates, Service Support Staff, and market operations. These operations include funds and securities receipt and processing, wires and orders, and document control, including review and approval of client financial transactions. The role also participates in the overall delivery and management of the market’s client service experience.

Merrill describes its work environment as an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. Employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy. The position is first shift and is scheduled for 40 hours per week.

Requirements

• Strong client service and communication skills.
• Knowledge of regulatory, supervisory, and corporate policies and procedures.
• Investment product knowledge, including areas such as 401(k) plans, options, annuities, tax, retirement plans, money funds, mutual funds, liabilities, margin, and trust operations.
• Good organizational skills, including the ability to plan, organize, and prioritize tasks effectively.
• Must obtain Series 7 (SIE and Series 7 Top-Off) and Series 66 (or Series 63 and Series 65), and Series 9 and Series 10 (or Series 8), or equivalent licenses, within a specified timeframe.
• If unlicensed, must pass the AP Reasoning Assessment.

Nice To Haves

• SIE is strongly preferred.
• Three to five years of financial services experience is preferred.
• Previous experience managing a team of at least 10, including the ability to monitor, influence, negotiate, supervise, and delegate, is a plus.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Promote client service satisfaction while balancing risk and exposure for Merrill.
• Once licensed, review and approve client documents and transactions as delegated by the Office Management Team (OMT).
• Participate in managing and training and developing the market’s Client Associates and Service Support Staff.
• Partner with the Market Client Relationship Manager in managing Client Associates, Service Support Staff, and market operations.
• Participate in the overall delivery and management of the market’s client service experience.
• Develop understanding and exposure to Merrill products and services, trend analysis, risk assessment, Human Resources, and the broader industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed