Associate Client Relationship Manager - Merrill Wealth Management

Bank of America • Philadelphia, PA

7d • Onsite

About The Position

The Associate Client Relationship Manager (ACRM) supports Merrill Wealth Management’s business objectives and contributes to market profitability and revenue growth. The role ensures client service expectations are met and exceeded while balancing risk and exposure to the firm. It is a training role intended to develop an understanding of the position before the associate takes over a full Client Relationship Manager role.

The ACRM reports directly to the Division Client Relationship Manager (DCRM), with dual reporting to the Merrill Wealth Management Market Executive (ME), and serves as a member of the Market leadership team. In partnership with the Market Client Relationship Manager, the ACRM helps manage Client Associates, Service Support Staff, and Market operations, including funds and securities receipt and processing, wires and orders, and document control. The role also participates in the overall delivery and management of the Market’s client service experience.

Merrill describes its culture as committed to in-office collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

• Be self-motivated and client-centric.
• Obtain the required licenses within a specified timeframe: Series 7 (SIE and Series 7 Top-Off) and Series 66, or Series 63 and Series 65, plus Series 9 and Series 10, or Series 8, or equivalent licenses.
• If unlicensed, pass the AP Reasoning Assessment.
• Have strong client service and communication skills.
• Have knowledge of regulatory, supervisory, and corporate policies and procedures.
• Have investment product knowledge, such as 401(k) plans, options, annuities, tax, retirement plans, money funds, mutual funds, liabilities, margin, and trust operations.
• Have good organizational skills, including the ability to plan, organize, and prioritize tasks effectively.

Nice To Haves

• SIE strongly preferred.
• Three to five years of financial services experience preferred.
• Previous experience managing a team of at least 10, including the ability to monitor, influence, negotiate, supervise, and delegate.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Promote client satisfaction by meeting service expectations while balancing risk and exposure for Merrill.
• Once licensed, review and approve client documents and transactions as delegated by the Office Management Team.
• Participate in managing and training and developing the Market’s Client Associates and Service Support Staff.
• Partner with the Market Client Relationship Manager in managing Client Associates, Service Support Staff, and Market operations.
• Participate in delivering and managing the client service experience across the Market.
• Develop understanding and exposure to Merrill products and services, trend analysis, risk assessment, Human Resources, and broad industry knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed