Associate Client Relations Administrator- Class Actions (Hybrid)

Broadridge•Edgewood, NY

10d•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We’re seeking an Associate Client Relations Administrator to join our team. You will work closely with Relationship Managers and members of management team. You will perform research and analysis and/or manage client activities. Attention to detail, the ability to track and follow up on client actions, multitask, work independently, prioritize, and meet deadlines are critical for success in this position.

Requirements

Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
Must have strong Excel skills
Strong analytical skills: ability to gather data, interpret results, reformulate as needed
Strong written and oral communication skills
A self-starter with excellent interpersonal and organizational skills
Detail oriented ability to multi-task, and excellent time management and follow-up skills.

Nice To Haves

Securities and/or class action industry experience a plus

Responsibilities

Assist in handling all client communications in a timely and professional manner.
Ensure all correspondence and client requests are precise, simplified and value add (e.g., serve as a liaison between claims admin request and clients to ensure that communications are clear, concise, and comprehensible)
Help Relationship Managers guide their clients through the onboarding process within agreed upon SLAs
Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
Track all filing deadlines and ensure claims have been filed timely
Ensure all deficiency and audit deadlines are tracked and responded to timely
Compile and prepare client reports
Develop an understanding of Broadridge and the scope of the company
Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship