Associate Client Operations Director
About The Position
We are seeking an Associate Client Operations Director to join IQVIA Laboratories at Valencia, CA. We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development. As an Associate Client Operations Director, you will serve as the strategic operational lead for assigned client portfolios, ensuring excellence in service delivery, client satisfaction, and financial oversight across global studies and programs. You will partner with clients and cross-functional teams to drive governance, continuous improvement, and high-quality project execution while strengthening long-term client relationships.
Requirements
- Bachelor's degree in Science or a related field is preferred
- An equivalent combination of education, training, and experience may be accepted in lieu of a degree
- A minimum of 7 years of clinical research, laboratory, or related industry experience is preferred
- A minimum of 5 years of project management experience is preferred
- Strong knowledge of global project services operations and customer portfolio management
- Experience managing client governance activities, budgets, key performance indicators (KPIs), service level agreements (SLAs), and Master Service Agreements (MSAs)
- Demonstrated ability to review study delivery metrics, identify improvement opportunities, and implement operational best practices across global programs
- Knowledge of client standards management, customer requirements, and process improvement methodologies
- Ability to perform work in accordance with ICH E6 Good Clinical Practice (GCP) guidelines
- Strong organizational, analytical, and problem-solving skills with the ability to manage complex priorities
- Ability to influence stakeholders and drive collaboration across multiple departments, functions, and geographic regions
- Excellent verbal and written communication skills with the ability to effectively engage global clients and senior leadership
- Ability to work independently, exercise sound judgment, and drive initiatives to completion with minimal supervision
- Adaptability and flexibility in a fast-paced, matrixed, global environment
- Proven ability to establish and maintain effective working relationships with colleagues, managers, clients, and external partners
Responsibilities
- Lead operational oversight of assigned client portfolios, ensuring consistent, high-quality delivery across global studies and programs
- Build and maintain strong partnerships with clients, Global Project Services, Business Development, laboratory operations, and other cross-functional stakeholders
- Drive internal and external governance activities, including strategic reviews, performance discussions, and executive-level client meetings
- Monitor project performance through budgets, KPIs, SLAs, customer feedback, and client-specific requirements, implementing corrective actions when needed
- Represent IQVIA in bid defenses, capabilities presentations, audits, and strategic client interactions
- Establish, maintain, and communicate client standards, best practices, and process improvements across global teams
- Facilitate effective communication between project teams and clients, ensuring alignment on expectations, risks, timelines, and deliverables
- Mentor and support team members while contributing to organizational initiatives, training programs, and operational excellence efforts
Benefits
- Integrated benefits programs and resources to take care of employees' physical, mental and emotional, financial and social well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
