Associate Client Manager - Training, CPG/Retail Insights

NielsenIQ•Jersey City, NJ

17h•Remote

About The Position

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are seeking a creative, solution-oriented Associate Client Manager to add to our Retail Collaboration team. Join NIQ’s Retail Collaboration Team and be at the forefront of transforming the partnership between CPGs and retailers. Our team leverages NielsenIQ’s proprietary datasets and cutting-edge solutions to drive business growth. As an Associate Client Manager, you will play a pivotal role in helping clients harness the full potential of our innovative technology and platform. This is a remote role based in the US. Candidates must be physically located within the US. In this role, you will engage with clients to immerse them in our platforms, ensuring a seamless experience. You will provide exceptional support and client service, addressing their needs and fostering long-term relationships. You will be the voice of the customer, ensuring our product roadmap is aligned with our clients’ needs and to support all initiatives to grow our client engagements. You will be a champion of Retail Collaboration to our clients and within NIQ.

Requirements

Bachelor’s degree in Business, Education, Training, or a related field; equivalent experience considered.
Minimum 2 years of experience designing and delivering digital training programs.
At least 3 years of experience in the CPG industry or related fields such as sales, category management, market research, or analytics.
Strong consultative skills with proven ability to manage complex client relationships and deliver innovative solutions.
Solid understanding of the data analytics industry, including business models, products, services, and solutions.
Proficiency of Microsoft Office, specifically Excel and PowerPoint

Nice To Haves

Experience in a SaaS environment preferred.
Working knowledge of SQL, Python, or other programming languages preferred.
Familiarity with NIQ products and solutions is an advantage.
Working knowledge of Power BI is preferred.

Responsibilities

Develop and deliver engaging pre-recorded product demos and training sessions using appropriate software.
Document, refine, and optimize digital development processes to enhance efficiency and productivity.
Partner with subject matter experts to validate technical and content requirements, producing high-quality materials with minimal supervision.
Conduct needs assessments to ensure relevant training content is created, maintained, and accessible.
Build and strengthen client relationships across collaboration programs, driving engagement and business growth.
Communicate effectively and professionally, resolving client issues promptly while consistently delivering value.
Train and consult internal and external clients on analytics using NIQ tools and datasets, providing guidance on best practices for integrating insights into CPG workflows (e.g., category reviews, joint business planning, assortment rationalization, product innovation).
Manage multiple priorities across diverse collaboration programs with strong project management skills.
Perform additional duties as assigned.

Benefits

Flexible working environment
Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)