Associate Client Manager - Insights

NielsenIQ • Chicago, IL

2d • $69,800 - $81,000 • Remote

About The Position

NIQ is seeking an Associate Client Manager to join their Industry Insights team. This is a remote role based in the US, requiring candidates to be physically located within the US. The Associate Client Manager will be part of a team of experienced industry insights experts focused on delighting clients by providing analysis and insights on industries, markets, and consumers using NIQ data and tools. The role involves strong execution of the Service Model and guiding/coaching junior team members.

Requirements

• 3+ years industry experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client – i.e. RMS, Homescan, Omni, Spectra, etc a plus
• Proficiency in helping diminish/eliminate client concerns and roadblocks in order to drive usage.
• Ability to coach others in data analyses and working with NIQ tools.
• Curious person who likes building stories based on data to answer questions.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savvy and fast learner of concepts/tools/analyses.

Nice To Haves

• Masters’s degree a plus.

Responsibilities

• Work as a master of proprietary NIQ tools and metrics and use these to help solve clients' business questions.
• Work closely with the CS Insights and Account Leads to transform the customer experience.
• Independently respond to field business questions during briefing sessions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Identify revenue leads independently and take ownership in partnering with AD to convert these into revenue opportunities.
• Execute strongly based on the service model.
• Take initiative to remove roadblocks when they arise.
• Lead by example, guide and coach junior members.
• Champion an initiative within the business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
• Lead Thought Leadership Projects.
• Ensure client briefing is received as per the briefing form with all areas filled.
• Ask questions to client to probe and understand the real issue.
• Guides and supports junior on the same.

Benefits

• Flexible working environment
• Comprehensive healthcare plan (medical, Rx, dental, and vision)
• Flexible spending accounts and a Health Savings Account (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan including company matching contributions
• Disability insurance
• Tuition Reimbursement
• Discretionary paid time off program and 11 paid holidays
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level