Associate Client Director (Consumer Insights)
About The Position
At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add an Associate Client Director to our Customer Success team. As an Associate Client Director, you'll serve as a trust partner, bringing compelling, thoughtful, action-oriented analysis across a major retail client account. This role requires a proven ability to understand retail value chain, build client relationships, and deliver insights that drive provocative conversations. You will also lead a team of Client Managers, ACMs, and Analysts; guiding and coaching them to support clients to analyze data through the use of NIQ tools and services, based on NIQ standards and service models to ensure clients receive insights on industries, markets, and consumers so that they make informed business decisions. Also, you will be responsible for driving NIQ's CS Industry Insights mission accountable for the on-target delivery of team KPIs.
Requirements
- 7–10+ years of experience in the CPG industry and/or related sales, category management, and market research
- Strong analytical mind, storytelling capability excellent numerical skills, and ability to identify recommendations to drive client strategy
- Prior experience with NielsenIQ (or similar) solutions preferred in the analytics space, including POS/Panel data
- Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc.
- Excellent written and verbal communication skills; adaptable and polished in diverse settings
- Exceptional communication, influencing, and stakeholder management skills
- A team‑oriented, detail‑focused mindset paired with strong project management capabilities.
- Strong sense of urgency and accountability to drive client outcomes while managing multiple priorities.
- Able to work collaboratively with internal & external teams
- BA/BS required
Nice To Haves
- Master's degree a plus
Responsibilities
- Own CS Industry Insights mission for his/ her team through the delivery of Insights, Analysis, and Thought Leadership
- Maintain and build productive business relationships with key client contacts. Act as a trusted advisor to senior stakeholders
- Align with account teams to advance account strategy and commercial objectives
- Drive customer satisfaction, ensuring the team delivers the best-in-class analyses and relevant and impactful insights
- Be a bilingual (CPS+RMS) team leader/strategist:
- Demonstrate an everyday Consumer- driven marketing culture
- Probe and provoke clients to more business questions to analyze consumer behavior
- Generate Leads (upsell contracts, ad-hoc, CAS)
- Continuously guide and coach the team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations
- Oversee delivery quality and adherence to SLAs
Benefits
- flexible working environment
- comprehensive health insurance
- industry-leading parental leave
- life insurance
- education support
- Comprehensive healthcare plan (medical, Rx, dental, and vision).
- Flexible spending accounts and a Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
