Associate, Client Design

Royal Bank of Canada•Toronto, ON

3d•CA$67,000 - CA$110,000•Onsite

About The Position

Join RBC Investor Services as a Client Design Associate and play a pivotal role in our clients' digital transformation journey. This position offers the unique opportunity to combine strategic thinking with hands-on execution, helping clients unlock value through digital adoption. You'll work with a consultative, solutions-oriented mindset—anticipating client needs, driving measurable improvements, and delivering exceptional service that sets RBC apart.

Requirements

5+ years in Asset Servicing or Asset Management with a proven track record creating and executing digital adoption strategies
Strong understanding of data requirements, including data governance, reporting, analytics, and translating business needs into actionable data solutions
Proven experience working directly with asset managers and C-suite stakeholders with the ability to build trusted relationships and communicate effectively across senior leadership teams
Bachelor's degree in Finance, Business, or related field
Exceptional written and verbal communication abilities and strong analytical and problem-solving capabilities with excellent client relationship building skills
Project management experience and consultative, solutions- oriented mindset

Nice To Haves

Adaptability
Communication
Decision Making
Detail-Oriented
Group Problem Solving
Personal Initiative
Product Services
Service Request Management

Responsibilities

Conduct discovery sessions to understand technology infrastructure, document current systems and pain points, and identify business objectives and success metrics.
Develop insights into business strategies, conduct gap assessments for digital adoption opportunities, analyze reporting needs, map workflows, and present findings with clear recommendations.
Analyze client data, develop detailed requirement documentation, and drive improved experience and financial results.
Partner with implementation teams to translate requirements into delivery plans, facilitate stakeholder communication, and identify and resolve blockers.
Support clients through execution-oriented service delivery, translate strategy into actionable plans with clear timelines and deliverables, and guide their digital transformation journey.
Build strong consultative relationships, anticipate client needs, communicate findings professionally, and coordinate seamless execution across teams.
Gather client feedback throughout engagement, compile insights from discovery and implementation phases, and circulate learnings to operations for process improvements.
Evaluate RBC's product offerings against client needs, provide product feedback to leadership on market gaps, and communicate solution options and competitive positioning insights.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.