Associate Client Care Lead- Weekend + Weekday coverage

Partum Health

1d • Remote

About The Position

As an Associate Client Care Lead at Partum Health, you will engage expectant parents with a compassionate and proactive approach, guiding them through the onboarding process and supporting ongoing care delivery. This role is crucial for the mission of ensuring every mother and birthing person receives comprehensive care for a healthy pregnancy, birth, and postpartum journey. You will be the primary point of client contact, ensuring clients feel heard, supported, and valued. The client care team facilitates access to maternal healthcare by efficiently managing onboarding and collaborating with providers for smooth care delivery. This is a mission-driven role in a startup environment, focused on connecting parents to quality care, meeting new client targets, and ensuring a seamless client experience.

Requirements

• Four year university degree required.
• At least 1-2+ years of experience in a client-facing role (e.g., sales, customer success, account management), ideally in a high-growth healthcare environment.
• Proven track record of exceeding performance targets, particularly in client admissions or sales-related roles.
• At least 1 year of CRM experience required.
• Proficiency in multitasking and operating in a fast-paced environment.
• Ability to navigate occasional moderate levels of stress.
• Must be able to work a weekday schedule Monday-Friday, 9am-6pm CT during onboarding and training (estimated Late September - November).
• Must be able to work a weekend schedule Thursday - Monday (including Sat/Sun coverage) 9am-6pm CT (end of November through February).
• Availability to participate in weekend on call support occurring once every 5-7 weeks.
• Availability for holiday coverage (1-2 holidays per year).

Nice To Haves

• Multilingual, Spanish-speaking candidates encouraged to apply.

Responsibilities

• Engage inbound prospective customer leads to enroll customers in Partum's Care.
• Manage the onboarding journey for each client, building relationships with clients and providers to meet targets for connecting families with maternal health services.
• Proactively connect with expectant parents via phone, video calls, texts, and messages.
• Provide information on Partum's services and collaborate with families to outline goals, translating family objectives into care plans.
• Oversee the full doula contracting process, from initial contact to securing agreements, and provide ongoing account management.
• Serve as the first point of contact for clients, responding promptly and compassionately to inquiries from patients, families, and providers.
• Efficiently book and manage appointments to ensure timely access to maternal health services.
• Manage patient enrollment via inbound phone calls.
• Maintain accurate and confidential client records, ensuring data privacy and compliance.
• Communicate Partum Health's vision and services to prospective clients.
• Adapt to organizational changes and process improvements in a dynamic healthcare environment.
• Participate in a weekend "on call" schedule to support after-hours requests from clients and doulas (monitoring phones from 6-10pm CST on weekends, approximately once every 5-7 weeks).
• Support holiday coverage (1-2 holidays per year).

Benefits

• Comprehensive benefits for all full-time employees.
• Stock options (may be included depending on the position).
• Other Partum Health-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level