Associate, Claims Representative - Complex Claims Unit

The Hartford•Hartford, CT

1d•$56,391 - $84,587•Onsite

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.

Requirements

High School Diploma required.
Minimum of 1 year of customer service experience, applicable insurance knowledge is a plus
Experience adjusting auto claims for a minimum of 1 year within Property Damage Only
Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
Passionate desire to help both internal and external customers
Ability to embrace change and flourish with industry-changing technology and trends
Critical thinking skills inclusive of investigation, decision making and conflict resolution
Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry
Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations
Ability to produce clear and grammatically accurate correspondence
Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering
As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training.
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

Nice To Haves

College degree preferred

Responsibilities

Handle a high volume of claims, with a focus on financial accuracy, appropriate file disposition, and an adherence to statutory guidelines
Investigating auto bodily injury (ABI) claims to determine liability exposures and subrogation
Handling of injury exposures with attorneys as well as unrepresented parties
Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication
Ability to make decisions with the customer at the center of everything we do
Utilize critical thinking skills to gather and analyze analytical information which leads to sound claims decisions
Continually evaluate self against performance targets and strive to exceed expectations
Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
Embrace a culture of continuous improvement
Leverage contemporary technology to achieve accurate and efficient claim outcomes