Associate Claims Advisor Auto

Gore Mutual Insurance•Cambridge, ON

3d•CA$48,500 - CA$73,000•Hybrid

About The Position

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better. Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability. Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us. Are you looking for an exciting opportunity that will take your career to the next level? Here is your chance to make a difference by helping people who have experienced loss and misfortune as an Associate Claims Advisor, Auto. It’s an innovative and challenging role that requires exceptional customer service and attention to detail. If you thrive in dynamic, fast-paced environments where you can provide support and guidance, investigate, negotiate and settle claims, then the Associate Auto Claims Advisor role is for you. This position could be the perfect opportunity to jump-start your career, and the possibilities to grow and develop are endless. When you join our Claims team, you are not just starting a new job, you are starting your career at Gore Mutual.

Requirements

1-3 years of prior customer service experience required
Undergraduate or post-secondary degree is preferred
Insurance industry experience, call center experience, or experience within a brokerage setting is helpful
Interested in pursuing a CIP (Chartered Insurance Professional Designation)
Strong computer skills and knowledge of Microsoft Office Suite
Effective Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing, to ensure mutual understanding and collaboration among team members and stakeholders
Sound Judgment & Decision-Making Skills: Capability to analyze situations, consider various perspectives, and make well-informed decisions
Strong Empathy: Demonstrating a deep understanding of and sensitivity to the feelings, thoughts, and experiences of others, fostering a positive customer experience
Resilience: Maintaining composure and a positive attitude in the face of challenges, setbacks, and stressful situations, while continuing to work towards achieving goals

Responsibilities

Investigate claims and determine coverage under a customer’s policy.
Inform and educate customers about the claims process.
Arrange and coordinate required vendor services (repairs, appraisals, rentals, towing).
Process claims payments and ensure accurate information is captured within our claims system.
Deliver exceptional customer service to our customers and brokers.
Ensure claim reserves and payments are accurately entered and processed in accordance with corporate policies and procedures.
Review appraisal findings and guide customers through the valuation and settlement process, including documentation and payment issuance.
Assess loss details and damage areas to confirm coverage applicability, including ordering police reports and contacting witnesses when necessary.