Associate Claims Adjuster - Workers Compensation

Liberty Mutual•Hoffman Estates, IL

3d•Hybrid

About The Position

Liberty Mutual is seeking Workers Compensation Associate Claims Specialists for their Central Region. This role involves developing skills in claim investigation, liability/compensability decisions, loss evaluation, settlement negotiation, and managing a caseload of commercial property/casualty and disability claims. The position includes a comprehensive training program with mentoring and on-the-job training. You will also provide service to policyholders on mid-sized and/or large commercial accounts. Reliable attendance and active engagement during training are mandatory. The training requires one week onsite in Plano, TX in November 2026. Candidates must reside within 50 miles of Hoffman Estates, IL, or Indianapolis, IN, and are required to work in the office twice a month. Candidates in Ohio, Montana, and Minnesota are eligible for 100% remote work. This position may be filled as a Workers Compensation Associate Claims Specialist, Workers Compensation Claims Specialist I, or a Workers Compensation Claims Specialist II. The salary range reflects variations across locations.

Requirements

Effective interpersonal, analytical and negotiation abilities required
Ability to provide information in a clear, concise manner with an appropriate level of detail
Demonstrated ability to build and maintain effective relationships
Demonstrated success in a professional environment; success in a customer service/retail environment preferred
Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory
Licensing may be required in some states

Responsibilities

Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.
Updates files and provides comprehensive reports as required.