Associate Chief Quality Officer
About The Position
The ACMO/ACQO is a physician leader that helps establish a results-oriented partnership with the local clinical community and other key stakeholders including Clinical Chiefs. The ACMO/ACQO serves as a member of the local executive leadership team along with the CNO, COO, and VP Operations. This role will be responsible for clinical and quality outcomes as well as growth and efficiency targets. They will be a scholar and educator who is a subject matter expert in and possesses a deep understanding of systems and quality improvement methodologies (LEAN, 6 Sigma, Change Management, Human Factors, and Root Cause Analysis), continuous improvement, and innovation. In the Associate Chief Quality Officer role, the candidate is responsible for all aspects of quality and patient safety for their assigned facility and will be the lead physician at their site. They will be accountable and have ownership of all relevant clinical quality and safety metrics and outcomes. The ACQO will oversee the facility quality chairs and partner with them to develop, drive and sustain quality improvement efforts. In the Associate Chief Medical Officer role, the candidate will be responsible for local clinical programs, service lines, and medical affairs by supporting strategic goals of their assigned campus as set by the executive team (COO and CMO). They will oversee unit medical directors and clinical care management/team model as well as developing and maintaining policies and standards of care for the site. This role will have direct oversight over the Physician Assistant Service where applicable. They will work closely with Physician Quality Leaders (PQLs), as well as SVPs, VPs, and Directors across the organization including, but not limited to, Quality and Patient Safety, nursing, operations, human resources, ambulatory care network, strategy, finance, legal, IT, analytics, and patient services.
Requirements
- Bachelor’s degree
- MD, or other advanced clinical degree
- Experience working with improvement methodologies such as LEAN, six sigma and Model for Improvement or equivalent experience (R after 6 mos)
- Strong team building ability: effectively able to motivate, engage and encourage team participation
- Strong analytical/problem-solving, critical thinking, and idea-generating ability
- Experience in working collaboratively with clinical leadership
- Excellent communication and interpersonal skills
- Self-directed and motivated
- Comfort with public speaking and presentation to large groups
- Excel and PowerPoint skills
- Flexibility in project assignments and willingness to take on new or different projects as needed
Nice To Haves
- At least 7 years of clinical as well as healthcare quality and administrative/operations experience
- Experience in quality improvement environment
- Knowledge of patient safety field and/or hospital flow and efficiency
- Project management experience
- Familiarity with Hospital systems
Responsibilities
- Lead PA teams and Medical Directors specifically with regards to driving efficiency, quality and safety outcomes.
- Drive patient throughput in partnership with CNO and Operational leaders.
- Lead Medical Director meetings to discuss progress on institutional targets (QPS, PX, OE).
- Ensure that professionalism, quality of care or respect issues that arise with the medical staff are appropriately managed and referred.
- Partner with GME office and DIO to support trainee education and experience.
- Work collaboratively across the organization to oversee the review and response to patient safety events, mortalities, and other KEEPSAFE events, in partnership with the NYP QPS team and relevant QA Chairs.
- Serve as a primary resource during the patient safety debrief as well as lead the relevant Root Cause Analyses.
- Take ownership and be accountable for relevant quality metrics on the campus and their associated initiatives.
- Develop, track and report key performance indicators (KPIs) related to quality metrics and use data to drive improvement.
- Report regularly to hospital and quality leadership on campus activities, metrics, and relevant plans of correction.
- Oversee campus-wide quality initiatives, QPS goals and performance improvement projects.
- Work closely with other members of the local executive leadership team on clinical, financial, and operational improvement initiatives.
- Develop local and enterprise QPS goals in collaboration with other members of the QPS team.
- Work closely with the CNO to review campus metrics, performance and goals on an ongoing basis and attend PCD/Medical Director regular meetings to discuss progress on QPS and other institutional quality targets.
- Lead the local Infection Prevention and Epidemiology teams in collaboration with the System Hospital Epidemiologist.
- Actively pursue and encourage hospital wide and departmental performance improvement.
- Promote compliance with regulations governing hospitals and the rules of accrediting bodies by monitoring operations and initiating changes where required; partner with QPS on all site-based regulatory activities.
- Provide regular project updates and reviews to senior leadership and colleagues.
- Review and keep up to date with literature and professional organization trends.
Benefits
- comprehensive and competitive benefits that support you and your family in every aspect of life
- amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure
- amazing benefits
- countless opportunities for personal and professional growth
- dynamic environment that embraces every person
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
