Associate Chief Operations Officer, Winnie Palmer Hospital

Orlando Health•Orlando, FL

14h•Onsite

About The Position

Orlando Health Winnie Palmer Hospital for Women and Babies is hiring for an Associate Chief Operations Officer! Located on the downtown Orlando Health campus, Orlando Health Winnie Palmer Hospital for Women and Babies provides specialized care that covers all facets of women’s health, from comprehensive gynecological services and minimally invasive surgeries to general obstetrics and high-risk pregnancies and births. Orlando Health Winnie Palmer welcomes nearly 14,000 babies each year. Our 350-bed hospital includes 142 beds in neonatal intensive care units (NICUs), making Orlando Health Winnie Palmer one of the largest NICUs in the nation. We are proudly the first – and only – hospital in Florida to offer in utero surgery to repair spina bifida. Named a Top Teaching Hospital by The Leapfrog Group, our hospital also is proudly recognized as a “Best Children’s Hospitals in Neonatology” by U.S. News & World Report and has held Magnet® Recognition from the American Nurses Credentialing Center since 2013. Orlando Health Winnie Palmer is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. The Associate Chief Operations Officer (ACOO) is a member of the Hospital Administrative Team and will serve on various committees of the Hospital, while also collaborating with Orlando Health leadership, Hospital President, Hospital Administration, Hospital Management team, and Hospital Medical Staff leadership. Key components of the ACOO will include monitoring of quality, patient satisfaction and budgeting standards, while managing to achieve hospital and organization wide goals.

Requirements

Master’s degree is required.
Six (6) years of healthcare experience managing a clinical, allied health, or support service department required.
Robust healthcare leadership experience in a managed care environment, including productivity enhancement, cost reduction, new program development, and quality management is also required.

Responsibilities

Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
Develops and implements mechanisms to ensure a uniform quality of care and the highest customer service is provided.
Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific tools.
Establishes mechanisms to encourage research and to incorporate research findings into standards of care and policies and procedures.
Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and objectives.
Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
Ensures that a program is maintained to encourage the recruitment and retention of high-quality team members.
Participates in professional, collegiate, and community activities.
Develops/ implements personal goals/objectives that support the organization’s strategic/operating plans and patient care services.
Assures that professional standards are effectively carried out throughout hospital allied health and support areas.
Provides accountability and coordination of allied health and support services within the hospital.
Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
Speaks on behalf of hospital allied health and support services in established meetings of hospital leadership, medical staff, and governing bodies.
Develops staff to make effective decisions and delegates authority to lowest appropriate level.
Acts as resource person and role model for staff.
Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to patients, staff, and the organization.
Participates in meetings where discussion is held regarding hospital's mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of the hospital.
Serves as a member of various hospital and organizational committees.
Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience.
Develops, interprets, and promotes the formation of the philosophy, policies, and procedures of the Orlando Health.
Develops and implements operational plans for the hospital in conjunction and consistent with the overall Orlando Health strategic goals. Establishes system for control of variances.
Participates in space and facility planning with COO.
Establishes and maintains an open and positive working relationship with board members, physicians, managers, employees, patients and visitors and the community.
Participates with leaders from management, medical staff and patient care areas in hospital's decision-making structure and process.
Participates in evaluating, selecting, and integrating health care technology and information management systems that support allied health and support service needs.
Participates in any contract or negotiations, which affect allied health and support services of the hospital. Monitors compliance of contracts.
Recruits, develops, retains, and evaluates qualified managers and staff members; recognizing the full accomplishments of staff assigned duties and responsibilities.
Participates actively with other Orlando Health Administrators that oversee radiology, nuclear medicine, laboratory, cardiology, rehab, food & nutrition, wound care center, environmental services and other clinical service areas as assigned, and a liaison to Allied Health Executive Council to ensure the development, implementation, evaluation, and revision of practice standards.
Collaborates in the development of pro-formas for expansion of services in allied health and other patient care areas