Associate Chief of Staff

EAB•Washington, DC

12d•Hybrid

About The Position

EAB's mission is to make education smarter and our communities stronger. EAB partners with over 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. EAB collaborates with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. EAB tailors its portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of each partner. EAB is committed to ensuring its employees love their jobs and are invested in their communities. The Associate Chief of Staff to EAB’s President of Student Success & Analytics and Chief Partner Development Officer is a strategic partner, organizational integrator, and execution leader. This role helps the President and Chief Partner Development Officer focus on the highest-value priorities, translates leadership direction into coordinated action, and strengthens the systems through which the Department makes decisions, communicates priorities, and delivers results. The Associate Chief of Staff will maintain a broad view of the business, lead high-priority cross-functional initiatives, prepare the President and Chief Partner Development Officer for important internal and external engagements, and ensure decisions and commitments are carried through to completion. This person will also play an important role in shaping executive communications, leadership forums, company-wide gatherings, major organizational change efforts, and will serve as the Executive Assistant to the President and Chief Partner Development Officer. This hire is based in Washington, DC and requires regular in-person presence in the office, generally three to four days per week. This position is posted at both the Senior Manager and Associate Director levels; candidates are being considered across both levels based on experience, with final level determined at the time of offer.

Requirements

Bachelor’s degree and 3-4+ years of post-graduate professional experience in strategy, business operations, management consulting, program or project leadership, executive communications, organizational change, or a related field.
Demonstrated experience working directly with a senior executive, C-suite leader, or executive leadership team.
Proven ability to lead complex, cross-functional initiatives involving multiple stakeholders, competing priorities, and shared ownership.
Exceptional written and verbal communication skills, including the ability to synthesize complex information and write clearly for executive and employee audiences.
Strong meeting facilitation and presentation skills, with the confidence to guide senior leaders toward decisions, ownership, and next steps.
Demonstrated ability to exercise sound judgment, maintain discretion, and handle sensitive executive, organizational, partner, and personnel-related information appropriately.
Ability to build strong working relationships and influence outcomes without relying on formal authority.
Willingness to travel periodically (up to 10%) and provide flexibility outside standard business hours when urgent executive, event, travel, or organizational needs arise.
Possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

Nice To Haves

Experience in a professional services, research, advisory, technology, subscription-based, talent, human resources, or business-to-business organization.
Experience designing leadership operating rhythms, strategic planning processes, governance models, decision frameworks, or accountability systems.
Demonstrated experience developing and implementing organizational change and stakeholder communication strategies.
Strong business and commercial acumen, including an understanding of revenue, partner relationships, product strategy, organizational performance, and resource tradeoffs.
Analytical thinking skills and the ability to use quantitative and qualitative information to identify patterns, assess risk, and recommend action.
Demonstrated comfort using AI, data, project-management, and collaboration tools, along with the ability to evaluate outputs critically, protect confidential information, and help others adopt new tools thoughtfully.
Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

Responsibilities

Serve as a trusted strategic partner to the President and Chief Partner Development Officer, providing context, analysis, perspective, and candid counsel on organizational priorities and decisions.
Maintain an integrated view of the President’s and Chief Partner Development Officer’s priorities, helping determine where their involvement will have the greatest organizational impact.
Prepare the President and Chief Partner Development Officer for internal and external engagements by developing briefing materials, agendas, talking points, decision prompts, and relevant background information.
Protect time for the highest-priority work, and maintain a coordinated flow of information into and out of the President’s and Chief Partner Development Officer’s office.
Represent the President’s and Chief Partner Development Officer’s office in selected meetings and initiatives, using sound judgment to determine what can be resolved independently, what requires additional stakeholder input, and what should be elevated.
Translate Department strategic priorities into clear plans, milestones, ownership, decision rights, dependencies, and measures of success.
Lead high-priority initiatives that span multiple functions and establish appropriate governance and operating structures for strategic initiatives.
Identify misalignment, competing assumptions, resource constraints, and cross-functional dependencies early, and work with leaders to develop practical paths forward.
Design and maintain effective operating rhythms for the leadership team, including leadership meetings, business reviews, strategic planning sessions, retreats, and company-wide forums.
Facilitate selected leadership and cross-functional meetings, helping participants navigate competing perspectives, reach decisions, and establish clear next steps.
Identify patterns in partner and market feedback and help leadership consider the implications for Department’s products, services, and business strategy.
Strategically manage complex executive calendars, gathering context and using sound judgment to prioritize competing requests, understand scheduling dependencies, anticipate needs, protect time for critical priorities, and ensure executives are prepared for key meetings and commitments.
Coordinate internal and external meetings and, as needed, executive travel, ensuring logistics are well managed and executives have the relevant context, agendas, materials, and other information they need.
Anticipate executive needs and proactively manage follow-through on commitments, deadlines, and key activities, including reserving work time, providing reminders, and establishing timelines as appropriate.
Manage day-to-day executive logistics and administrative needs, including tracking and submitting expense reports, coordinating meals and travel logistics, and handling other requests that support executives’ productivity and effectiveness.
Serve as a key point of contact for senior leaders and their EAs/coordinators, fostering strong relationships and collaborating effectively on calendars, meetings, projects, and events.
Partner with the Executive Assistant to the CEO and other EAs/coordinators to support executive suite needs and ensure appropriate coverage for executive events, lunches, Board meetings, and other activities.
Provide end-to-end support for key leadership and department meetings, including agenda development, presenter coordination, preparation of materials and pre-work, meeting logistics, note-taking, and documenting and communicating decisions, owners, and next steps.
Draft, edit, proofread, and coordinate executive, department, and firmwide communications, presentations, meeting materials, weekly updates, newsletters, and other content.
Support the planning and execution of department in-days, team gatherings, and special events, including agenda and content development, logistics, communications, presenter coordination, and the attendee experience.

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible
20+ days of PTO annually, in addition to paid firm and floating holidays
Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
401(k) retirement savings plan with annual discretionary company matching contribution
Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
Employee assistance program with counseling services and resources available to all employees and immediate family
Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
Fertility treatment coverage and adoption or surrogacy assistance
Paid parental leave with phase back to work program for birthing and non-birthing parents
Access to milk shipping service to support nursing employees during business travel
Discounted pet health insurance coverage for dog and cat family members
Company-provided life, AD&D, and disability insurance
Financial wellness resources and membership in a robust employee discount program
Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities