Associate Chief Health Informatics Officer (ACHIO), Clinical Transformation

ECU Health Medical Center • Greenville, NC

50d • Hybrid

About The Position

The Associate Chief Health Informatics Officer (ACHIO), Clinical Transformation is a senior clinical informatics leader who serves as a strategic partner and integrator across clinical operations leadership, Information Services, and enterprise transformation efforts. They report directly to the Chief Health Informatics Officer (CHIO). This role is responsible for helping patient-facing care teams realize the value of clinical information systems, digital health, virtual health, analytics, artificial intelligence, and human-centered design to improve patient outcomes, patient experience, safety, quality of care, operational efficiency, access, and clinician well-being.

ECU Health has a vision to become the national model for rural health and wellness and recognizes that achieving this goal requires meaningful redesign rather than stepwise evolution. Executive Leadership has committed to a Strategic Growth Portfolio to advance this work. The ACHIO, Clinical Transformation will play a key role in this portfolio by translating enterprise and clinical priorities into practical, measurable initiatives that reimagine care delivery, strengthen the clinician-patient relationship, and improve the experience of patients and patient-facing care teams. This role requires prior experience in both strategic planning and operational execution in the clinical transformation, digital health, and/or virtual health space.

Approximately 60% of this role will focus on co-directing the Clinical Transformation Program as part of an integrated co-director team with complementary strengths across strategy, innovation, and transformation delivery. The co-directors share ownership of the Transformation Program strategy, roadmap, portfolio, and successful delivery of transformation initiatives sponsored by Clinical Operations leaders and approved through enterprise governance. They provide shared leadership for cross-functional pilot teams, direct matrixed resources, ensure collaboration across clinical, operational, and technical disciplines, evaluate pilot outcomes, and recommend whether initiatives should be scaled, redesigned, or retired based on demonstrated value and organizational priorities. In this co-director capacity, the ACHIO serves as an executive clinical partner to physician, nursing, and operations leaders, with primary accountability for patient and care-team journey redesign, clinical workflow redesign, adoption, evaluation, and value realization. Another key partnership within Information Services will be with the Director and Managers of Clinical Informatics and Informatics Education & Training to ensure coordination between pilots, scaling, and ongoing support.

The ACHIO, Clinical Transformation will assist the CHIO in shaping and deploying transformation priorities that connect informatics strategy with care redesign, digital health, virtual health, AI-enabled tools, workflow optimization, clinical decision support, education, and sustainable adoption. This role will evaluate emerging technologies and transformation opportunities, support responsible testing and scaling of solutions, and help ensure that clinical insight, patient input, operational feasibility, measurement, change management, and education are incorporated throughout the lifecycle of transformation work.

Approximately 20% of this role is dedicated to strategic partnership within a designated area of focus, which may include a high-priority service line, a region, perioperative services, or population health. In this capacity, the ACHIO serves as a trusted strategic advisor to executive, physician, nursing, and operational leaders, helping align clinical, quality, and informatics priorities with organizational goals. Working in partnership with clinical operations leadership, Medical Informatics Directors (MIDs), quality leaders, and Information Systems teams, the ACHIO supports the identification, prioritization, execution, adoption, and ongoing optimization of informatics-enabled initiatives. This responsibility extends beyond project implementation to include product ownership and value realization, ensuring that both new and previously deployed solutions continue to advance quality, safety, operational performance, care team experience, and strategic objectives. The ACHIO provides a critical connection between strategic governance and operational execution, fostering alignment among leadership, governance, and enterprise informatics priorities.

As a Clinical Informatics professional, the ACHIO applies knowledge of patient care combined with an understanding of informatics concepts, methods, and tools to assess information and knowledge needs of healthcare professionals and patients; characterize, evaluate, and refine clinical processes; develop, implement, and refine clinical decision support systems; and lead or participate in the procurement, customization, implementation, management, evaluation, and continuous improvement of clinical information systems. The role provides broad support to ECU Health efforts to develop and use informatics, digital health, virtual health, data science, analytics, and applied innovation to improve the efficiency, effectiveness, access, equity, and value of existing programs and new business opportunities.

The remaining approximately 20% of the role will be spent in clinical practice. ECU Health values ACHIOs continuing to actively practice so they remain connected to the realities of patient care, clinical workflows, and care team experience, while bringing firsthand clinical insight to informatics strategy, technology adoption, and care delivery transformation. Continuing clinical practice also helps preserve clinical credibility, strengthen trust with frontline clinicians, and ensure informatics-enabled transformation reflects real-world care delivery.

Requirements

• Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree.
• Current, active, unrestricted license to practice medicine in North Carolina.
• Board certified physician.
• Eight to ten (8-10) years of experience in the healthcare field, including previous responsibility focused on clinical informatics, digital health, virtual health, transformation, analytics, and/or operational improvement within health agencies or organizations.
• Five (5) years of clinical practice leveraging an EHR.
• Prior experience in both strategic planning and operational execution in clinical transformation, digital health, virtual health, or related care delivery innovation.
• Expert knowledge, insight, and ability to successfully anticipate and respond to trends, key initiatives, and programs in the evolving healthcare informatics and digital transformation field.
• Ability to lead organizational change by focusing on driving value, pursuing innovation, overcoming resistance, and being a catalyst for effective change.
• Excellent strategic planning skills and effectiveness in leading multidisciplinary teams in the execution of strategic initiatives.
• Ability to translate practical experiences and realities of medical practice into opportunity and vision for the future.
• Strategic and critical thinking skillset with the ability to handle multiple priorities.
• Excellent speaking and writing communication skills and demonstrated expertise in presenting and discussing clinical, operational, scientific, and transformation information with a broad set of stakeholders and audiences.
• Experience leading cross-functional work in complex, matrixed environments and influencing across clinical, operational, information technology, education, and executive stakeholder groups.

Nice To Haves

• Board certification in Clinical Informatics or additional formal training in clinical informatics.
• MBA, MHA, MS, MMM, or other advanced degree that contribute to transformation, innovation, operations, digital health, virtual health, or care delivery redesign.
• Experience with agile, adaptive, product management, innovation, entrepreneurial, or transformation delivery methods.
• Experience launching, co-directing, or scaling a transformation, digital health, virtual health, innovation, or clinical informatics program.
• Experience with Epic optimization, digital health implementation, virtual health operations, advanced analytics, or AI-enabled clinical transformation.
• Experience partnering with strategy, innovation, transformation delivery, education, operations, and clinical governance teams.

Responsibilities

• Co-directing the Clinical Transformation Program, sharing ownership of strategy, roadmap, portfolio, and delivery of transformation initiatives.
• Providing shared leadership for cross-functional pilot teams and directing matrixed resources.
• Ensuring collaboration across clinical, operational, and technical disciplines.
• Evaluating pilot outcomes and recommending scaling, redesign, or retirement of initiatives.
• Serving as an executive clinical partner to physician, nursing, and operations leaders, with accountability for patient and care-team journey redesign, clinical workflow redesign, adoption, evaluation, and value realization.
• Coordinating with the Director and Managers of Clinical Informatics and Informatics Education & Training.
• Assisting the CHIO in shaping and deploying transformation priorities.
• Evaluating emerging technologies and transformation opportunities.
• Supporting responsible testing and scaling of solutions.
• Ensuring clinical insight, patient input, operational feasibility, measurement, change management, and education are incorporated throughout the lifecycle of transformation work.
• Serving as a trusted strategic advisor to executive, physician, nursing, and operational leaders within a designated area of focus.
• Aligning clinical, quality, and informatics priorities with organizational goals.
• Supporting the identification, prioritization, execution, adoption, and ongoing optimization of informatics-enabled initiatives.
• Taking product ownership and ensuring value realization for new and previously deployed solutions.
• Applying knowledge of patient care combined with informatics concepts to assess needs, refine processes, develop decision support systems, and manage clinical information systems.
• Providing broad support for informatics, digital health, virtual health, data science, analytics, and applied innovation.
• Continuing to actively practice clinically to remain connected to patient care realities and provide firsthand clinical insight.

Benefits

• Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree