Associate Center Operations Director

ChenMed•Westwego, LA

1d•$83,638 - $119,482•Onsite

About The Position

We are a unique and rapidly expanding primary care provider that is changing lives every day for our patients and team members. We are looking for innovative and entrepreneurial-minded individuals with exceptional work ethic and ambition. The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience, and center culture (turnover/engagement). This role has primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, its physicians, clinicians, care teams, patients, and visitors are met.

Requirements

Ability to build relationships and foster a culture of collaboration and mutual respect.
Strong business acumen and acuity with a data-driven mindset; ability to analyze key performance indicators and metrics.
Team builder; ability to develop and implement strategies to engage and develop team members.
Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures.
Understanding of regulatory standards, various local, state and federal laws that apply to the business.
Excellent critical reasoning, decision-making, and problem-solving skills.
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
Spoken and written fluency in English.
Requires use and exercise of independent judgment.
BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required.
A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required.

Nice To Haves

Innovative and entrepreneurial minded.
High work ethic and ambition.
Inspires others with kindness and joy.

Responsibilities

Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients.
Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implements initiatives to boost staff morale and engagement.
Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
Performs other duties as assigned and modified at manager’s discretion.