Associate Center Operations Director - West Largo , FL

ChenMed•Largo, FL

39d•Onsite

About The Position

We are a unique primary care provider that is rapidly expanding and seeking great people to join our team. The Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience, and center culture (turnover/engagement). This role has primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients, and visitors are met.

Requirements

Innovative and entrepreneurial minded
Strong work ethic and ambition
Kindness and joy
Direct supervision of employees
Ensuring the needs of the center, physicians, clinicians, care teams, patients and visitors are met

Responsibilities

Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
Optimize the utilization of available appointment slots to maximize patient access and operational efficiency.
Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients.
Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
Performs other duties as assigned and modified at manager’s discretion.