Associate, Cash Client Experience - Global Cash Management Product and Platform (GPP), BlackRock Global Markets (BGM)

BlackRock•Philadelphia, PA

5d•$100,000 - $135,000•Hybrid

About The Position

This role will be part of the newly formed Cash Client Experience function, within the broader Global Cash Management Product and Platform (GPP) organization. As BlackRock continues to grow its cash and liquidity offerings, client experience remains central to our competitive differentiation. The team is responsible for ensuring that clients receive a globally consistent, high-quality experience across BlackRock’s holistic cash product suite and platform, as product complexity and volumes increase. This role is well suited for a professional who is execution-oriented, detail-focused, and interested in working at the intersection of investment and client support. We are building a well-rounded team that can execute quickly, implement and automate client and product deliverables, and support our growing client base. In support of that mission, we are looking for strong individuals who can demonstrate the following: Have a passion for client service, excellent problem-solving skills, and can add to BlackRock’s vibrant culture Can solve problems and design automated solutions to client needs through innovation, efficiency, and scale. Curiosity to learn client businesses and end-to-end business processes and how to best implement those processes on our systems Strong analytical skills along with attention to detail and a commitment to follow through

Requirements

2-4 years of experience in financial services, asset management, consulting, or a related analytical role
FINRA Series 7 & 63 required or expected to be obtained within 6 months of hire
Strong analytical skills with exceptional attention to detail and follow-through
Ability to manage multiple priorities and deadlines in a fast-paced, high-volume environment
Strong written and verbal communication skills
Proficiency in Microsoft Word, Excel and PowerPoint required
Ability to collaborate effectively across teams and build strong working relationships
Interest in cash management products, money markets, digital assets, technology, and tokenized investment solutions and delivering high-quality client experiences
Ability to interact with clients and maintain strong internal and external partnerships
Actively engage, collaborate, and influence partners
Results oriented and strong team player

Nice To Haves

VBA, Python beneficial
Familiarity with Aladdin applications, AI tools, and databases a plus

Responsibilities

Support day-to-day client experience activities across BlackRock’s liquidity product suite, ensuring timely and accurate delivery of client and stakeholder requests
Support new business development and client retention through preparation of questionnaires, RFPs, and model portfolios to grow our business
Present markets, investment strategy, and investment process to clients
Assist in the preparation and develop automated solutions for quarterly performance decks, market commentary, and executive-level summaries
Respond to intermediary platforms to support product access and distribution
Partner with internal teams and external vendors to support client onboarding, account launches, and ongoing mandates
Prepare recurring client deliverables and support ad-hoc client requests
Ensure data accuracy and consistency across client-facing materials, reporting, and internal documentation
Support the Global Sales team across the cash product suite including money market funds, SMAs, ETFs, Cachematrix and digital product offerings
Maintain CRM systems, sales pipeline, and ensure best practice record management across the sales function
Build and maintain standard and ad hoc reports to support business needs.
Coordinate regulatory and rating agency reporting
Support and execute process improvement initiatives across Global Cash to improve controls, mitigate risks, manage costs, and increase efficiencies