Associate – Call Center

Georgia Department of Revenue•Lawrenceville, GA

21h•Onsite

About The Position

Under general supervision, assists customers with inquiries and when necessary, directs incoming calls or walk-ins to the appropriate department. Performs clerical duties such as typing, scheduling students for various campus events, researching the student’s enrollment status, responding to student inquiries via telephone and email, responsible for outgoing mail, and entering prospective student information in an enrollment management system.

Requirements

High school diploma or equivalent.

Nice To Haves

A two-year degree from a technical college.
One to two years of experience in a face to face customer service environment, including professional receptionist or office experience and computer literacy in English.
Ability to follow oral and written instructions quickly and accurately.
Possess ability to communicate with students from culturally diverse backgrounds.
Knowledge of Microsoft word and ability to learn additional software packages.
Willing to adjust hours during peak times.

Responsibilities

Operates a multi-line telephone console for a technical college in order to relay incoming calls. (75%)
Responds to current and prospective students via chat. (5%)
Determines the nature of the business and assists guests accordingly by providing appropriate information or directing guests to other personnel. Facilitates miscellaneous requests. (5%)
Responds to current and prospective students via email. (5%)
Performs clerical duties such as filing and typing. (5%)
Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior. (5%)
Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College. (5%)