Associate, Business Operations
About The Position
Protocol Behavioral Health's mission is to improve cancer care by providing specialized behavioral health and supportive care integrated within oncology care teams. They partner with oncology clinics to offer mental health support, ensuring patients' emotional needs are met alongside their treatment. The team consists of experienced healthcare operators and executives focused on scaling partnerships in behavioral health, oncology, and value-based care. This is a fast-growing, early-stage company aiming to make specialized behavioral health a standard part of cancer care. The Associate, Business Operations will support the daily operations of a virtual behavioral health clinic. Key responsibilities include managing patient referrals, handling scheduling, supporting billing workflows, and acting as the primary contact for the internal helpdesk. This role is ideal for a driven, organized, and proactive individual motivated by the company's mission and a fast-paced, early-stage healthcare environment.
Requirements
- 0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles.
- Located in (or willing to work) Eastern Time Zone.
- Strong organizational skills, attention to detail, and comfort juggling multiple tasks.
- A problem-solving orientation: you can think through issues and make good judgment calls.
- Comfort with ambiguity, change, and the scrappy nature of an early-stage company.
- Genuine interest in working in behavioral health and supporting patient care.
Nice To Haves
- Spanish-language proficiency is a plus!
Responsibilities
- Manage the administrative workflow of new patient referrals, build out accurate patient records, and support outbound appointment reminders.
- Field incoming patient phone calls, route requests to providers, coordinate scheduling changes, and ensure a smooth virtual front-desk experience.
- Serve as the first line of support for the internal clinic helpdesk, triage issues, and escalate items to the Operations team as needed.
- Support daily virtual clinic operations by maintaining accurate schedules, updating systems, and keeping providers informed of changes.
- Assist with billing administration tasks, including gathering information, updating records, and routing issues to the billing team.
- Maintain data accuracy across EMRs, trackers, and internal tools while identifying process gaps and operational issues to escalate or improve.
Benefits
- Flexible remote work
- Competitive healthcare coverage
- Generous paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
