Associate Business Consultant, Customer Communications

RELX•Alpharetta, GA

33d•$78,800 - $131,300

About The Position

LexisNexis Risk Solutions is seeking an Associate Business Consultant for their Customer Communications team. This role is responsible for leading complex communication and change initiatives, managing multiple projects and stakeholder groups within a matrixed organization. The position involves developing and delivering strategic, AI-enabled communication programs to ensure messaging is effective, compliant, customer-focused, and aligned with organizational objectives. It combines project management, communications expertise, governance, and stakeholder influence to drive successful adoption of change initiatives.

Requirements

Equivalent professional experience or relevant education and experience.
Experience in project or program management, including execution of complex initiatives.
Strong project and portfolio management capabilities, including scheduling, risk management, dependency management, scenario planning, and use of AI-generated insights.
Proficiency with project management tools and Microsoft Office applications; AdaptiveWork experience preferred.
Experience presenting to executive audiences and influencing stakeholders across a highly matrixed organization.
Exceptional communication, stakeholder management, negotiation, and interpersonal skills.
Experience applying AI and automation tools to communications, content, or project management workflows, including prompt development and quality review of AI outputs.

Nice To Haves

Lean Six Sigma (Green or Black Belt) and/or PMI certification preferred.

Responsibilities

Manage multiple concurrent communication projects as standalone initiatives or workstreams within larger programs, ensuring project deliverables and assets are completed using project management best practices.
Coordinate and facilitate project meetings and negotiate resource needs with staffing managers while tracking project effort through project management tools.
Plan and deliver multifaceted communications for change events, tailoring strategies to different stakeholder audiences and optimizing channels and timing.
Orchestrate AI-enabled, multi-channel customer communications by designing and overseeing customer journeys across multiple touchpoints.
Collaborate with cross-functional teams to ensure communication consistency and represent the Communications Center of Excellence perspective on project teams.
Develop communication assets for a range of audiences and channels while ensuring appropriate stakeholder review and refinement of messaging.
Enforce communication governance standards and ensure content complies with quality, compliance, and data privacy requirements.
Leverage data, sentiment scoring, readiness indicators, and AI governance frameworks to improve communication effectiveness, stakeholder adoption, and decision-making.