Associate Business Analyst

Western Governors University•Salt Lake City, UT

2d•$26 - $40•Remote

About The Position

The Associate Business Analyst ensures internal systems and applications support schools and departments service models, business processes and operations. This Associate Business Analyst is responsible for developing and managing programs and processes that support faculty and student success, which includes evaluating internal processes, identifying opportunities for improvement, and implementing solutions. This position supports various activities related to identifying and implementing efficiencies, creating operational scale, and enhancing technology that supports business objectives. This position collaborates with cross-functional teams, faculty, staff, and leaders to produce program and process deliverables.

Requirements

Solid technical, analytical, and problem-solving skills.
Experienced in reading and developing process flows and value stream maps.
Process orientated with a capability to take the operations to a continuous improvement journey
Understanding WGU’s competency-based education model.
Strong organizational skills with a high attention to detail.
Ability to build consensus and motivate others.
Ability to manage and report data on several projects/initiatives at once.
Excellent oral and written communication skills.
Superior interpersonal and communication skills with the ability to interface with all levels within the organization and with external vendors
Understands projects and initiatives within the department
Ability to create and track data related to project impact.
Ability to plan and meet schedules.
Work equally well in self-managed and team-based projects.
Proficient in Microsoft Office 2016 or Office 365.
Ability to learn new applications and/or platforms as needed.
Bachelor’s degree in a related field of study
1 year of related experience
Have, or obtain within 6 months of starting, a green belt certification or equivalent.

Nice To Haves

Passion for driving performance improvements.
Creative mindset for recommending new initiatives.
Creative, good-natured, and passionate about data and its support/guidance for the WGU mission.
Six Sigma Green Belt Certification
Certified Associate in Project Management (CAPM)
Project Management Professional (PMP) certification

Responsibilities

Conducts business process and workflow analyses.
Develops business process descriptions, use cases, and scenarios.
Compiles and delivers accurate data and reports to inform and educate leadership on program and process objectives and to support leadership decisions.
Participates in the development of programs, processes, and systems that support department, program objectives, and enhance student success.
Researches and responds to students, faculty, and staff comments, concerns, and questions regarding programs and processes.
Monitors and manages program systems and processes, identifies opportunities for improvement, and develops creative solutions to resolve process and data issues and drive continuous improvement.
Organizes and monitors projects through completion and guides others on the team in collaborative efforts.
Evaluates information gathered from multiple sources, reconciles any inconsistencies, identifies and resolves underlying data issues.
Collaborates with internal customers and project teams to identify user needs and develops program and process requirements.
Performs quality audits on data used in programs, processes, reports, and dashboards and resolves any data issues.
Facilitate cross-functional coordination and collaboration within and outside the department.
Performs other job-related duties as assigned.