Associate Business Analyst - Resource Planning

WEC Energy Group•Milwaukee, WI

1d•$68,437 - $102,655•Hybrid

About The Position

WEC Business Services LLC, a subsidiary of WEC Energy Group, is hiring an Associate Business Analyst for Resource Planning in Milwaukee, Wisconsin. The position currently offers a hybrid work arrangement, with remote and on-site work and regular time spent in the office. The role provides business analysis and technical support to the Customer Services Meter to Bill Team across multiple utilities and jurisdictions. It performs controls and activities related to the Open-CIS Customer Information System to help ensure timely, accurate customer billing. Work includes tracking volumes, identifying resourcing needs, dispatching daily work plans, and providing business-process and technical knowledge to identify and address resource or coverage gaps as work volumes change. WEC Energy Group describes itself as a large Midwest electric generation, distribution, and natural gas delivery holding company serving 4.7 million customers. It emphasizes clean, reliable, affordable, and environmentally sustainable energy, employee development, safety, well-being, and a diverse and inclusive workforce.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or a related discipline is required.
Strong analysis, decision-making, and problem-solving skills.
Excellent written and verbal interpersonal and communication skills.
Ability to work as part of a team and interact effectively with others.
Excellent organizational skills and ability to balance multiple tasks under time constraints.
Proficiency in standard office software, including MS Excel, Visio, and Word.

Nice To Haves

Experience working with project management methodology.
Two or more years of experience with SQL Server.
Proficiency in Open-C billing processes.

Responsibilities

Analyze large amounts of complex data and provide fact-based business insights.
Bring internal process and user/customer perspectives focused on simplicity, efficiency, and effectiveness to design and analysis.
Support departmental reporting, metrics, budgets, dashboards, and analytics.
Recommend and present alternatives to address business needs or resolve impediments.
Develop functional, process, and system documentation.
Monitor system and process performance and escalate issues as appropriate.
Influence, gather, define, and document complex business requirements and processes.
Serve as a subject matter expert on systems, processes, and user/customer impacts.
Identify change-management implications of business-process and system changes.
Work with and mentor others on process or system proficiency.
Work with cross-functional teams and contacts to support efficient process flow across organizational lines.
Perform controls and activities related to the Open-CIS Customer Information System to support timely and accurate billing.
Track work volumes, identify resourcing needs, and dispatch daily work plans.
Identify and develop solutions for resource or coverage gaps associated with changing work volumes.