Associate Business Advisor

Capgemini•Van Buren Township, IN

12d•Onsite

About The Position

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get the Future You Want | www.capgemini.com

Requirements

Strong Communication & Customer Service Skills
1 to 5 years of international contact centre experience.
Minimum graduation requirements must be met.
Good technical knowledge and troubleshooting skills.
Well versed with Excel and other MS Office tools.
Excellent written and oral communication, listening, and comprehension skills.
Stellar customer service skills and the ability to de-escalate customer frustration.
Superior problem-solving skills and the ability to work independently and objectively.
Dedication to the customer experience with the ability to build and maintain strong relationships.
Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
Sound decision making.
Must be able to effectively adapt to accelerating changes.