Associate Brand Protection Analyst

CSC•Wilmington, NC

18d

About The Position

This role involves acting as a primary point of contact for clients and serving as a Lead Analyst. The analyst will be responsible for examining website content and e-commerce listings to detect infringing material. A key part of the job includes conducting online research on e-commerce sites and hosting providers to determine the most effective methods for removing infringing content. The analyst will also communicate with these platforms, via phone and email, to initiate takedown procedures. Additionally, the role requires interacting with customers to discuss specific cases, outcomes, and to gather product knowledge. Reviewing enforcement reports with clients, identifying trends, and providing context for any unusual activity (such as an increase in listings on certain sites) are also important duties. The analyst will suggest minor strategic adjustments, like shifting site focus, identifying investigative targets, making evidential purchases, and applying for relevant programs. Scheduling regular customer calls, tracking action items from these meetings, handling current program requirements and questions, and escalating issues to commercial support teams as needed are also part of the responsibilities.

Requirements

Excellent oral and written communication skills
The ability to write documents in commercial English
Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
Strong customer focus
Team working ability
Problem-solving ability
Analytical ability
Working well under pressure, with attention to detail
Excellent time-/deadline-management skills
The ability to work independently with minimal supervision
Adaptability to client and organizational change
An inquiring mind
A willingness to learn new skills

Nice To Haves

Business-level fluency in French, Italian, German, Mandarin or Spanish is a plus
Knowledge of branding/trademark issues is beneficial
Basic understanding of HTML and JavaScript highly desirable
Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
Experience of giving training/presentations will also be desirable

Responsibilities

Providing a primary point of contact for clients
Acting as a Lead Analyst
Analyzing the content of websites and e-commerce listings to identify infringing content
Conducting online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
Communicating with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
Communicating with customers around specific cases, outcomes and to gain product knowledge
Reviewing enforcement reports and results with clients
Identifying trends
Giving context around any unusual activity in a service (e.g. increase in listings on certain sites)
Suggesting minor strategic changes (e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs)
Scheduling regular customer calls
Tracking action items from these meetings
Handling current program requirements and questions
Escalating issues to commercial support teams as appropriate