Associate, Brand Copywriter (Work from Home)
About The Position
Keep Me Informed (KMI) is seeking a talented Brand Copywriter to join our team. The Copywriter performs a key process role of composing and editing communications while capturing the intent and any mandatory requirements deemed necessary by Legal and Compliance. Responsibilities include creating content for digital and direct mail communications, proofreading other team members' work, documenting audit requirements and obtaining approvals from various key partners. The Copywriter is also responsible for performing annual reviews of automated communications and carrying out other projects throughout the year, while monitoring and tracking campaigns as scheduled. This individual also closely partners with our process managers, Brand and Digital partners and leadership to execute work in a timely manner. Other responsibilities include capturing stakeholder and accountable executive reviews and facilitating compiling meetings to define intent and language. The right candidate will create a positive internal and external customer experience with their creative writing, attention to detail and problem-solving abilities.
Requirements
- At least 2 years of experience in Technical or Professional writing
- At least 2 years of experience working with Microsoft Office, Adobe and Google Suite products
- Secure home office environment that is free from background noise and distractions
- Reliable private internet connection that is not supplied via cellular data or hotspot is required
- A private network that is password protected where you have ownership or line of site sight to every device on the network
- Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
- Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
- Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
- To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
- Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
- Capital One reserves the right to request proof of internet provider, speed and service package from the associate.
- Requirements are subject to change, as new systems and technology is delivered.
- Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
- Internet Service Provider specs can change by provider and location within the US.
- If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
- This role is 100% work from home.
- We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
- Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
Nice To Haves
- Bachelor's degree in Communications, English, Marketing, or Journalism
- At least 3 years of experience working in the financial industry
- At least 3 years of Adobe Workfront experience
- At least 3 years of Brand experience in multi-channel communications
- At least 1 year of experience with Jira
Responsibilities
- Create and update digital and direct mail servicing communications
- Monitor and track campaigns throughout the creative process while providing guidance and influence as needed
- Maintain and update templates and tools in accordance with Brand guidelines
- Proofread peer content and provide editorial and design feedback
- Help support and implement process improvement recommendations that focus on increased efficiency and reducing cost
- Ensure communications remain in compliance with company policies and procedures and maintain internal audit document files
- Communicate the creative details and timelines with all key stakeholders
- Deliver quality work, on time, with exceptional attention to detail
- Ad-hoc projects as assigned
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
