Associate Branch Manager

General Parts Group•Fort Wayne, IN

1d•Onsite

About The Position

General Parts is seeking a dynamic individual to fill the role of Associate Branch Manager. This position provides support to the Branch Manager and assists in the direction and coordination of the activities of technicians and branch service support personnel. General Parts fosters a culture of collaboration, support, and endless possibilities for advancement.

Requirements

Associate degree from a two-year college or technical school.
3-5 years of technical or mechanical work experience.
3-5 years management experience, or a combination of work and management experience.
Excellent customer service, communication, and problem-solving skills.
Must pass a pre-employment drug screen and criminal background check.
Must have a valid driver’s license and be insurable by the Company’s auto insurance company.
Highly safety conscious.
Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.

Responsibilities

Fulfills Branch Manager duties during Branch Manager absences.
Assists Branch Manager on daily basis by directly or indirectly overseeing all or portions of branch service support staff and technicians as assigned.
Assists Branch Manager with branch related administrative functions.
Oversees proper adherence to service delivery functions (dispatch, parts ordering, warranty processing and billing).
Assists with branch go-box and truck inventory review, and cycle counting.
Assists with preparation and\or delivery of repair quotes, job bids, and\or Planned Maintenance agreements as needed.
Fulfills and\or assists branch service support personnel as needed during busy times or absences.
Performs HR functions as related to hiring, performance management, training, and development.
Oversees and coordinates training of technicians and cross-training of service support staff.
Participates in establishing and implementing technicians work schedules and on call schedules.
Fields complaints and questions regarding customer service issues.
Interacts with branch and corporate support personnel to resolve customer disputes.
Conducts regular service support staff, technician, and safety meetings.
Possess knowledge of and adheres to Company credit and collection guidelines.
Supervisory position. Makes decisions that affect other people, the financial resources, and/or the image and reputation of the organization.