Associate BIT Field Engineer
About The Position
The Associate Broadcast & IT Support Engineer provides timely, professional technical support in a fast-paced 24x7x365 field newsgathering and production environment. The role combines IT support and live production engineering, supporting global news and major sports events where broadcast continuity and on-air reliability are critical. Assignments may involve high-pressure, rapidly changing field conditions and require adaptability, strong customer service, and clear verbal and written communication. Domestic travel is typical, with occasional international travel, and assignments may require lifting and moving equipment weighing 50 pounds or more. The position primarily provides field support, with additional in-house work or assistance to Broadcast and IT teams on projects and maintenance when not deployed. The engineer analyzes and resolves complex technical problems, works independently within a team-based environment, and helps manage the workload and workflow of peers with management assistance.
Requirements
- Typically two or more years of hands-on experience in live production, broadcast engineering, or IT support.
- Proven ability to diagnose and resolve complex issues across broadcast and networking equipment in fast-paced, on-air environments.
- Experience with live production workflows.
- Familiarity with basic server and networking topologies and operating systems.
- Ability to work all shifts associated with 24x7x365 production environments.
- Ability to lift 50 pounds and climb ladders for equipment and cable installation assignments.
- Ability to obtain a CDL Class B license if required by the business.
- A two- or four-year technical degree, preferably in live production or computer engineering, or equivalent education, experience, or training.
- Demonstrated knowledge of computer hardware, applications, and data networking.
Nice To Haves
- Willingness to learn WBD proprietary equipment and applications.
- Exposure to technology companies or equipment including Sony, Haivision, Evertz, and Multidyne.
- Networking certification or similar qualification.
- Experience with AutoCAD, Microsoft Office Suite, and Visio.
- Familiarity with ITSM service management processes and/or ServiceNow.
- Specific certifications may be required to work on proprietary equipment or systems.
Responsibilities
- Provide 24x7x365 broadcast technical support, including installation, maintenance, troubleshooting, and repair of streaming, audio, and video remote live-production equipment at the DC Bureau and external broadcast locations.
- Operate multi-path transmission systems to deliver IP video, audio, and data using bonded cellular, COFDM, and streaming workflows.
- Provide IT and network support to maintain connectivity and transmission reliability.
- Coordinate technical installations with vendors and production teams.
- Support live REMI news and sports productions globally, ensuring reliable delivery of multiple high-quality 1080p HDR feeds from remote sites to production centers and maintaining signal integrity and transmission continuity.
- Document quality standards, system anomalies, operational procedures, reference materials, and project work.
- Use AutoCAD, Visio, and/or Miro for system documentation and diagrams, and ServiceNow to log incidents and requests.
- Maintain adequate inventory of parts and technology supplies, coordinating with procurement and asset management teams to order and track inventory.
- Support satellite transmission as needed, including operation of KU trucks and portable transmission equipment.
- Assist Broadcast and IT teams with project and maintenance work when not deployed in the field.
Benefits
- Health insurance coverage
- Employee wellness program
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Sick time
- Vacation
- Annual bonuses, short- and long-term incentives, and program-specific awards may be available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
