Associate Benefits Specialist

Jackson Healthcare•Alpharetta, GA

8d•Hybrid

About The Position

The Associate Benefits Specialist supports the day-to-day administration of the Company's health and welfare benefit programs, including the 401(k) plan, under the guidance of more senior team members. This entry-level role assists with new hire onboarding, annual open enrollment, and routine benefits inquiries while building foundational knowledge of benefits administration in a shared services environment. Strong attention to detail, a customer-service mindset, and the ability to follow established procedures are essential. The position operates in a typical hybrid or office environment. Up to 5–10% travel may be required, primarily for leadership and Family of Companies engagement. The role includes regular extended periods of sitting and computer use, frequent use of hand equipment, and communication with colleagues in person, by phone, and by video conference. Occasional standing, walking, and lifting or moving up to 10–15 pounds may be required.

Requirements

Bachelor's degree in Human Resources, Business, or a related field preferred; equivalent experience is considered.
0–2 years of experience in HR, benefits, or a related administrative function.
Proficiency in Microsoft Office Suite and other multi-carrier systems.
Ability to follow established standards, procedures, and documentation.
Strong attention to detail and a customer-service mindset.
Ability to adapt to change and shift focus when unexpected work arises.
Ability to prioritize tasks and decide what to focus on to maximize impact.
Ability to understand others' needs and provide a positive experience addressing their needs, questions, and concerns.
Must be adaptable and willing to learn and leverage emerging AI technologies.

Nice To Haves

Exposure to HRIS or benefits administration systems.
Coursework or a certificate in Human Resources.

Responsibilities

Assist with day-to-day administration of health and welfare benefit programs under direct supervision.
Enter and verify associate benefits data in internal and external benefits systems.
Support new hire enrollments, qualifying life event changes, and termination processing.
Respond to routine associate benefits inquiries and escalate complex issues to senior team members.
Assist with maintaining and updating employee benefit files and record-keeping systems.
Support open enrollment logistics, communications, and data entry.
Help audit and reconcile vendor invoices under the direction of the Benefits Specialist or Manager.
Assist with intake and initial processing of leave of absence requests.
Support tracking of FMLA, STD, LTD, and state leave case timelines and documentation.
Respond to routine associate questions regarding leave processes and escalate complex cases to a senior analyst.
Perform other administrative benefits duties as assigned.