Associate, Bankruptcy
About The Position
The Associate, Bankruptcy is primarily responsible for effective case management and resolution of complex issues to resolve and protect the company from loss as related to customer accounts impacted by a bankruptcy proceeding. This position may support any of the bankruptcy teams within the department (Chapter 7, Chapter 13, Chapter 11, and Chapter 12 accounts) for retail and lease accounts nationwide via multiple channels. The position will comply with internal policy and procedures on managing all accounts. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
Requirements
- 2-4 years finance or bankruptcy experience, with auto-finance related experience preferred.
- High school graduate or GED equivalent.
- Ability to multitask and independently manage their time daily to ensure productivity and goals are met.
- Basic computer skills - Knowledge of Windows including Word and Excel.
- Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers.
- Strong problem-solving abilities and the desire to create positive customer experiences.
Responsibilities
- Manage Bankruptcy Queue through the following: Review customer accounts adhering to department standards for effective queue management and documentation. Process any Bankruptcy documents needed. Maintain detailed logs of all irregularities and participate in reviews with UL to review possible escalated issues for HCA. Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint, TLO etc. (where applicable). Obtain appropriate and accurate information on all accounts to ensure any applicable action(s) are taken (may manage repossession assignments and all relevant activities based on position). Prepare, file, and release documents/correspondence as required ensuring accuracy per HCA’s Policy and Procedures while being compliant with all State and Federal laws.
- Communicate with customers and third parties including but not limited to attorneys, as appropriate, regarding bankruptcy accounts (inbound/outbound calls including follow up as needed per position).
- Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.
- Perform all other duties as assigned.
Benefits
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
