About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to support clients. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, and sharing product knowledge and solutions to help clients achieve their financial goals. This is a part-time position for 30 hours in Benton, Arkansas, at a new-build branch.

Requirements

  • Ability to provide attentive, friendly service and create a welcoming environment for clients.
  • Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
  • Ability to communicate clearly and politely, engage clients, and anticipate their needs.
  • Ability to resolve client issues quickly and effectively with attention to detail.
  • Ability to work collaboratively to deliver consistent, seamless client service.
  • Ability to quickly and accurately learn products, services, and procedures.
  • Client service experience or comparable experience.
  • High school diploma or GED equivalent.

Nice To Haves

  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Cash handling experience.

Responsibilities

  • Welcome clients as they enter the branch and provide attentive, friendly service.
  • Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
  • Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
  • Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
  • Listen actively, ask thoughtful questions, demonstrate empathy, and share product knowledge and solutions to help clients meet their financial goals.
  • Partner with branch team members to support clients and deliver seamless service.
  • Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while adhering to bank policies and procedures.
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