Associate Banker, 30 Hours, Germantown, TN - Germantown Pkwy Branch

JPMorgan Chase & Co. • Germantown, TN

2d • Onsite

About The Position

As an Associate Banker at Chase, you represent the brand and culture through welcoming, attentive service and use of banking technology. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals. The role supports clients with account services, everyday banking, digital self-service options, and branch operations while following applicable policies and requirements.

Requirements

• Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and assist clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively with a team to deliver seamless client service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch, provide friendly and attentive service, manage lobby traffic using a tablet, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build relationships by actively listening, asking thoughtful questions, demonstrating empathy, sharing product knowledge and solutions, and partnering with branch team members to support clients’ financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while adhering to bank policies and procedures.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED