Associate Banker, 40 Hours, Hawthorne, CA - Hawthorne Main Branch

JPMorganChase • Hawthorne, CA

20h • Onsite

About The Position

As an Associate Banker at Chase, you will represent the brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create memorable client experiences. You will contribute to branch success by building trusted relationships, sharing product knowledge and solutions, and helping clients achieve their financial goals.

The role includes greeting and assisting clients, managing lobby traffic and meeting schedules, servicing accounts, opening new accounts, helping clients with everyday banking transactions and self-service technology, and carrying out branch operations. You must follow applicable bank policies, procedures, and regulatory requirements. Employment offers are contingent on JPMorganChase's review of criminal conviction history under Section 19 of the Federal Deposit Insurance Act.

Requirements

• Ability to put clients first and exceed expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and help clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to collaborate as a team to elevate the client experience.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch and provide attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Service and maintain accounts and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals and deliver seamless service.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while following bank policies and procedures.
• Resolve client issues quickly and accurately while providing a consistent client experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED