Associate Banker, 30 Hours, Inland Empire North Upper Desert Area - Multiple locations
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by combining attentive hospitality with banking solutions and financial technology. You contribute to branch success by delivering strong client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals. The role is for 30 hours and covers multiple locations in the Inland Empire North Upper Desert Area. The position includes welcoming clients, managing lobby traffic and appointments, servicing accounts, opening new accounts, educating clients about banking transactions and digital self-service options, and performing branch operations involving cash devices. All activities must follow applicable bank policies, procedures, and regulatory requirements. Employment offers are contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries, under Section 19 of the Federal Deposit Insurance Act. Chase offers a competitive total rewards package, with compensation and benefits subject to role and employee eligibility.
Requirements
- Ability to put clients first and exceed expectations through attentive, friendly service and a welcoming environment.
- Ability to build trusted relationships by demonstrating genuine care and concern in client interactions.
- Ability to communicate clearly and politely, engage clients, understand and address their needs, and anticipate needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively to provide seamless service and elevate the client experience.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients, provide attentive and friendly service, manage lobby traffic using a tablet, check clients into the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, showing empathy, and sharing product knowledge and solutions; partner with branch team members to help clients achieve financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
