Associate Banker, 30 Hours, Snellville, GA Area - Multiple Locations
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by combining welcoming, attentive service with banking solutions and financial technology. You contribute to branch success by delivering excellent client experiences and building trusted relationships. You share product knowledge and solutions to help clients work toward their financial goals. The role includes greeting and assisting clients in the branch, managing lobby traffic and meeting schedules, servicing accounts and opening new accounts, and helping clients use digital and self-service banking options. You also perform branch operations, including managing cash devices, while following applicable banking policies, procedures, and regulatory requirements.
Requirements
- Ability to put clients first, exceed expectations, and create a welcoming environment through attentive and friendly service.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, engage clients, understand their needs, and anticipate those needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively with a team to deliver consistent, seamless client service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients and provide attentive, friendly service; use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions; partner with branch team members to support clients’ financial goals.
- Perform branch operations, which may include managing the cash vault, ATM, or other cash devices, in accordance with bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
