Associate Banker, 30 Hours, Cottonwood Heights, UT - Fort Union Branch (Bilingual Spanish and English Required)

JPMorganChase • Cottonwood Heights, UT

2d • Onsite

About The Position

At Chase, Associate Bankers create memorable experiences for clients and employees by making them feel welcomed, valued, and understood. They represent Chase’s brand and culture through hospitality, modern banking solutions, financial technology, and friendly, attentive service. The role contributes to branch success by delivering exceptional client experiences, building trusted relationships, and sharing product knowledge and solutions to help clients achieve financial goals.

The Associate Banker welcomes clients, supports account servicing and new account openings, helps clients use digital and self-service banking options, and works with branch colleagues to address client needs. The role may also include branch operations and management of cash devices, performed in compliance with bank policies, procedures, and regulatory requirements.

Requirements

• Ability to put clients first, exceed expectations, and provide attentive, friendly service in a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively to deliver seamless client service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Fluency in reading and speaking both English and Spanish.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients and create a welcoming environment by providing attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED