Associate Banker, 30 Hours, Saginaw, MI - Bay Mccarty Branch
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture through welcoming, attentive service and the use of modern banking solutions and financial technology. You contribute to branch success by creating exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients pursue their financial goals. The role involves greeting clients and managing lobby traffic, servicing existing accounts and opening new ones, assisting with everyday banking transactions and self-service technology, and collaborating with branch colleagues to provide solutions. You may also perform branch operations involving cash devices, in accordance with bank policies, procedures, and regulatory requirements.
Requirements
- Ability to put clients first, exceed expectations, and create a welcoming environment through attentive and friendly service.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, engage clients, understand their needs, and anticipate those needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively with a team to deliver consistent, seamless client service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients with friendly, attentive service; greet them on arrival, manage lobby traffic and the waiting queue using a tablet, and schedule or cancel meetings.
- Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with everyday banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions; partner with branch team members to support clients’ financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
