Associate Banker II - Colchester

TD • Colchester, CT

3d • $24 - $31 • Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by serving as a trusted partner to clients. The role handles everyday banking transactions and basic consumer account opening and maintenance while identifying client needs, explaining available options, and connecting clients with appropriate partners. It may serve as the first point of contact at a financial center, guiding in-person and phone traffic and providing a high-touch client experience. The role uses knowledge of banking products, tools, and resources to recommend solutions, engages in inbound and outbound acquisition efforts, and completes a broad range of transactions and multi-step activities within established financial limits. It addresses routine issues using standard procedures and escalates non-standard matters as appropriate, while adhering to risk, compliance, and regulatory standards.

The position requires client-focused communication, organization, sound judgment, problem solving, and the ability to work independently and collaboratively. TD provides job-related training and onboarding, ongoing development conversations, learning resources, and mentoring programs. The role is based in Colchester, Connecticut, with 40 scheduled hours and pay of $23.75–$31.00 USD.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
• Create personalized interactions that build trust and strengthen client relationships.
• Educate clients about banking products, services, and digital capabilities, and connect them with specialists as needed.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Complete accurate, efficient everyday banking transactions and basic consumer account opening and maintenance.
• Identify client needs and opportunities, recommend appropriate solutions, and refer clients to partners or specialists.
• Perform and make decisions on a broad range of client transactions and multi-step activities within established financial limits.
• Resolve routine client requests using standard procedures and escalate non-standard issues appropriately.
• Follow operational, AML, identification-verification, authentication, documentation, data-integrity, and other regulatory and compliance requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, share insights and best practices, and participate in performance and development activities.
• Use sound judgment, empathy, and integrity while balancing client needs with policy adherence and risk awareness.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and access to an online learning platform.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards; eligibility may include cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED