Associate Banker II

REPUBLIC BANK OF CHICAGO•Tinley Park, IL

4d•$22 - $26•Onsite

About The Position

The Associate Banker II serves as a proactive member of the Retail Branch team, providing sales and service support to new and existing clients. The role combines customer service and account relationship development with teller-window transactions. The Associate Banker II is expected to have strong banker skills and working knowledge of the teller system, service existing accounts, open new account relationships, and refer or sell products and services across retail, commercial, investment, and other business lines. The position supports branch operations, maintains a high standard of customer service and operational accuracy, meets sales goals, follows banking policies and regulations, and assists less experienced Associate Bankers. Employees are responsible for understanding and practicing applicable Bank Secrecy Laws, the USA Patriot Act, and related regulations; training is provided during the introductory period and annually thereafter. Employment is at will.

Requirements

High school diploma or equivalent.
Minimum one year of related experience in retail banking and/or sales.
Extensive cash-handling ability and basic math skills.
Basic computer skills.
Ability to present and maintain a professional image while working with the public.
Ability to communicate effectively in oral and written form.
In-depth knowledge of banking policies, procedures, and regulations, generally acquired through at least one year as a Personal Banker and/or Teller, to perform duties with minimal supervision.
Initiative and sound judgment in decision-making and problem-solving.
Ability to work positively and effectively with coworkers and management in a team environment.
Demonstrated sales initiative.
Flexibility in scheduling.

Responsibilities

Cross-sell bank products and services, and open and close accounts.
Service customers and process stop payments, wire transfers, telephone transfers, check orders, special account instructions, and general file maintenance.
Perform branch duties such as account transactions and maintenance, customer correspondence, balancing, monitoring cash items, preparing cash shipments, and handling collection items.
Maintain an accurate balancing record, identify and correct outages, and seek assistance with more difficult errors.
Meet or exceed sales goals set by Branch Management through effective cross-selling to current and potential customers.
Provide superior service to internal and external customers and escalate issues or complex concerns when necessary.
Follow policies, procedures, regulations, confidentiality requirements, and operational controls.
Communicate openly and honestly with branch team members and contribute to effective planning, organization, dependability, flexibility, and change initiatives.
Open and close the branch as needed.
Maintain working knowledge of the bank’s products and services and pursue ongoing learning and development.
Support new and less experienced Associate Bankers by answering questions and helping resolve customer issues.
Participate in bank promotional events and product or service initiatives to support sales and service goals.
Represent the bank professionally in the community and maintain an organized, prepared work environment.
Practice Bank Secrecy Laws and related requirements, including AML/CIP/SAR/CTR/OFAC and the USA Patriot Act.
Perform other duties as assigned.

Benefits

Paid time off (PTO)
Health insurance
Dental insurance
Vision insurance
Flexible spending account (FSA)
Health savings account (HSA)
401(k) with discretionary matching contributions
Childcare assistance program
Parental leave for primary and secondary caregivers
Short-term disability coverage
Long-term disability coverage
Basic life and AD&D insurance, with optional additional coverage
Mental health and wellness benefits, including a bank-paid Headspace subscription and access to an Employee Assistance Program
Professional growth opportunities