Associate Banker II - 1490 Valley Forge Road, Lansdale, PA (30 Hours)

TD • Lansdale, PA

2d • $22 - $28 • Onsite

About The Position

The Associate Banker II brings TD’s relationship-driven banking experience to life by delivering everyday banking services and supporting consumer product needs. The role builds meaningful client relationships through accurate, confident, and clear service, helping clients understand their options and work toward financial goals while adhering to risk and regulatory standards.

The position combines transactional service with needs-based engagement. It may serve as the first point of contact and hospitality ambassador for a financial center, manage client flow, perform routine banking transactions and basic consumer account opening and maintenance, identify client needs, and connect clients with appropriate partners. The role uses knowledge of banking products, services, and resources to recommend solutions, support client acquisition and relationship deepening, resolve routine issues, and escalate non-standard concerns.

The Associate Banker II supports a compliant and positive team environment by following operational, AML, identification, authentication, documentation, and conduct requirements; completing training; collaborating with colleagues; and contributing to performance and development activities. The role is scheduled for 30 hours and may include evenings, weekends, and holidays. The stated pay range is $22.00–$27.75 USD.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
• Demonstrated effective problem-solving skills and sound judgment in decision-making.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, serve as a first point of contact for inquiries, resolve issues, and refer clients to appropriate partners.
• Deliver consistent, relationship-driven client experiences aligned with TD’s service strategy and build trust through personalized, client-first interactions.
• Perform accurate and efficient everyday banking transactions, including a broad range of client transactions and multi-step activities within established financial limits.
• Support basic consumer account opening and maintenance.
• Identify client needs and opportunities through needs-based conversations, educate clients on banking products, services, and digital capabilities, and recommend or connect clients to appropriate solutions and specialists.
• Conduct proactive inbound and outbound client outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Balance client needs with sound judgment, policy adherence, and risk awareness to support compliant and responsible outcomes.
• Verify client identification, maintain data integrity, and follow established authentication, documentation, AML, and regulatory standards.
• Identify potential discrepancies, material changes, and risk indicators, escalating them in accordance with policy and procedure.
• Address routine client requests and problems using standard procedures, and escalate non-standard issues internally; serve as an escalation point as needed.
• Act in accordance with TD’s code of conduct and ethical standards and safeguard clients, colleagues, and the Bank.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, share insights and best practices, and participate in performance and development activities.
• Embrace different perspectives and foster curiosity and a growth mindset.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED