Associate Banker II - 20 Hours - New Haven, CT (New Foxon Rd)

TD•New Haven, CT

13d•$22 - $28•Onsite

About The Position

The Associate Banker II plays a vital role in delivering TD’s human, relationship-driven banking experience. As a trusted partner to clients, this role provides everyday banking services and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity, while helping clients feel informed and supported in pursuing their financial goals and adhering to risk and regulatory standards. The role combines transactional excellence with needs-based engagement. It provides everyday banking and basic consumer account opening and maintenance, manages client flow as a hospitality ambassador for the financial center, identifies client needs and opportunities, recommends appropriate solutions, and refers clients to specialists. The Associate Banker II performs a broad range of client transactions and multi-step activities within established financial limits, resolves routine issues using standard procedures, and escalates non-standard issues as appropriate. This position is listed for 20 hours per week. The pay range is $22.00–$27.75 USD per hour. The role requires the ability to work during operating hours, including evenings, weekends, and holidays as scheduled. TD provides job-related training and onboarding, development conversations, learning resources, mentoring programs, and a competitive benefits plan.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated effective problem-solving skills and sound judgment.
Ability to schedule and prioritize work, and to work independently within deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage client flow in person and by phone, serving as the first point of contact for inquiries, issue resolution, and referrals.
Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
Conduct accurate and efficient everyday banking transactions and basic consumer account opening and maintenance.
Build trust through personalized, client-first interactions and advocate for clients with empathy and integrity.
Educate clients about banking products, services, and digital capabilities, and connect them with specialists when appropriate.
Identify client needs and opportunities, initiate referrals, and engage in inbound and outbound acquisition and relationship-deepening efforts.
Schedule appointments for consumer account needs and opportunities to deepen client relationships.
Perform a broad range of client transactions and multi-step activities within established financial limits.
Assess and resolve routine client problems using standard procedures and escalate non-standard issues or risk indicators appropriately.
Maintain compliance with company guidelines, AML laws, and regulatory requirements, including accurate client identification verification, data integrity, authentication, and documentation.
Follow TD’s code of conduct and ethical standards, protect clients, colleagues, and the Bank, and raise concerns appropriately.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, participate in performance and development activities, share insights and best practices, and collaborate with team members.