Associate Banker II - 40 hours - Waltham, MA

TD Bank•Waltham, MA

19h•Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by serving as a trusted partner to clients. The role provides everyday banking and basic consumer account opening and maintenance, builds meaningful client relationships, and supports clients in understanding their options and pursuing their financial goals while following risk and regulatory standards. The position may serve as the financial center’s first point of contact and hospitality ambassador, managing in-person and phone client flow, handling routine inquiries and transactions, and connecting clients with appropriate partners or specialists. It uses knowledge of banking products, services, and digital capabilities to identify client needs, make recommendations, initiate referrals, and support client acquisition and relationship deepening. The role performs multi-step activities within established financial limits, resolves straightforward issues using standard procedures, and escalates non-standard matters as appropriate. The Associate Banker II maintains compliance with company policies, AML laws, and regulatory requirements, including accurate identity verification, data integrity, authentication, and documentation. The role also completes required training, contributes to team performance and a positive work environment, and participates in development activities.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to manage multiple tasks in a fast-paced environment.
Clear, concise, and consistent communication skills.
Demonstrated problem-solving skills and sound judgment.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
Complete accurate and efficient everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
Build trust through personalized, client-first interactions and identify client needs and opportunities through needs-based conversations.
Educate clients about banking products, services, and digital capabilities, and connect them to appropriate specialists or partners.
Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant outcomes.
Verify client identification and follow AML, authentication, data integrity, and documentation requirements.
Identify discrepancies, material changes, and risk indicators; escalate them in accordance with policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, share insights and best practices, and participate in performance and development activities.