Associate Auto Adjuster

OnDek Solutions • Worcester, MA

2d • Hybrid

About The Position

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer, our client offers a collaborative, inclusive environment committed to your career development and professional growth. This isn't just a job—it’s a career path. As an Associate Adjuster, you will play a vital role in investigating, evaluating, and settling non-complex personal auto claims. Working in a dynamic and fast-paced environment, you will be the empathetic voice helping policyholders navigate unexpected events while meeting key operational goals and performance metrics.

Requirements

• Associate degree (or currently working toward an Associate degree) is strongly preferred.
• 1–3 years of experience in customer service, financial services, or hospitality preferred.
• Proficiency in using dual screens, toggling between multiple software platforms, and utilizing MS Office (Word/Excel).
• Excellent written and verbal communication skills across phone, email, and core software applications.
• Self-starter with an energetic, positive, and professional attitude.
• High emotional intelligence, empathy, patience, and effective conflict-resolution skills.
• Strong critical thinking, problem-solving abilities, and sound decision-making judgment.
• Excellent organizational skills, time management, and ability to multitask in a fast-paced environment.
• Adaptable, collaborative, and team-oriented.

Responsibilities

• Process and perform payment functions on non-complex, multi-state personal auto claims.
• Review electronic claim files for completeness and proactively gather missing details or documentation.
• Conduct empathetic outbound calls to policyholders, providing clear guidance and establishing next steps.
• Coordinate vendor, rental vehicle, and repair appraisal processes, confirming claim resolution and final payment amounts.
• Set up predetermined reserves, collect bills/documentation, and issue outbound written correspondence.
• Recognize coverages, claim processing guidelines, and system workflows (claims in this role do not involve complex liability determinations, questionable damages, injury claims, or coverage disputes).
• Support phone queue volume during peak times and identify/route complex claims requiring reassignment to senior adjusters.

Benefits

• Career Development: Quick conversion timeline (average 3–4 months), robust training and development, hands-on experience, personalized coaching, and ongoing mentorship.
• Competitive Compensation: Starting at $24.00/hour with a clear salary increase to $50,000/year upon direct-hire conversion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree