Associate Audiovisual Technician

FINRA • New York City, NY

1d • Hybrid

About The Position

Provides on-site user support for videoconference rooms, systems, and solutions. This position requires an understanding of videoconferencing methods and technologies, along with a strong emphasis on customer service.

Requirements

• High school degree or General Education Diploma (GED), plus two years of audiovisual technologies experience in a customer-facing environment, or equivalent combination of education and experience.
• Experience with industry standard audiovisual/videoconferencing technologies, such as Zoom Management Dashboard and Neat Pulse.
• Basic understanding of individual audiovisual systems and technologies, and how they interoperate to comprise a functioning videoconference system.
• Ability to understand blueprints, schematics, and signal flow diagrams.
• Excellent customer service skills.
• Ability to adapt and learn new technologies.
• Must be able to use basic hand tools (screwdrivers, etc.)
• Must be able to lift up to 50 lbs. unassisted.
• Must be able to crawl under conference tables in order to install/troubleshoot connections will be required.

Nice To Haves

• Bachelor’s degree in ____ preferred.

Responsibilities

• Assist with the set-up, operation, and maintenance of audio and video equipment for various meetings, events, or presentations, ensuring technical quality and seamless execution.
• Operate videoconferences from Control Room using PTZ controls along with audio and video switching technologies.
• Interface with users at all levels of the organization to ensure a pleasant experience while using videoconferencing systems and technologies.
• Provide “white glove” in-person support for high-level meetings or events.
• Provide prompt response to user issues and inquiries.
• Provide end-user training for videoconference etiquette and interfaces.
• Support diagnoses and resolution of technical issues related to audio and video equipment, including but not limited to microphones, cameras, switchers, and lighting.
• Support the conduction of tests and checks to ensure audio and video quality meet industry standards and project specifications.
• Support the performance of daily testing of videoconferencing systems and document results.
• Promptly and proactively identify and document any technical issues that arise using tools such as Jira, then track all issues through to resolution.
• Coordinate the troubleshooting, repair, and/or replacement of malfunctioning or faulty audiovisual equipment, working with support partners when necessary.
• Support audiovisual integrators and other vendors as required to ensure completion of work scope and satisfactory work product.
• Assist with performing software and firmware updates afterhours when required.
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.
• Assist with technology/network infrastructure tasks such as installing network switch gear and patch cables as needed.
• Assist Voice Services team by performing tasks such as deploying telephones as needed.

Benefits

• Employees may be eligible for a discretionary bonus in addition to base pay.
• Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law.
• Comprehensive health, dental and vision insurance.
• Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
• Immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution.
• Tuition reimbursement.
• Commuter benefits.
• Adoption assistance.
• Backup family care.
• Surrogacy benefits.
• Employee assistance.
• Wellness programs.
• 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year).
• Two volunteer service days (based on full-time schedule).
• Military leave.
• Jury duty leave.
• Bereavement leave.
• Voting and election official leave for federal, state or local primary and general elections.
• Care of a family member leave (available after 90 days of employment).
• Childbirth and parental leave (available after 90 days of employment).
• Nine paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED